They can also be used to recognize a users device. To know which days and times our centre is open, please check our Address page. Starting from 1st July 2022, the service fee, mandatory for any visa application, is GBP 32.20 . Do not visit the Visa Application Centre until you have received this email. How you may use material on our site Electronic media data: Video and audio recordings. This Client may share your personal data with an applicable governmental, regulatory, or enforcement authority for the prevention of crime or terrorism. The purpose of this privacy notice (hereinafter the Privacy Notice) is to explain how and why we use your personal data to ensure you remain informed and in control of your information. Please have your TLScontact reference number or passport number ready prior to speaking with one of our representatives. 2.7. TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. Third party service providers working on our behalf Intellectual property If you purchase services from our site, our Terms of Service apply to the sales. When purchasing goods or services from any of the businesses that our site links to, you will be entering into a contract with them (agreeing to their terms and conditions) and not with TLScontact. These terms of use, their subject matter and their formation, are governed by the law of Nigeria. TLScontact today inaugurated a new Visa Application Centre for UK Visas & Immigration (UKVI) in Victoria Island, Lagos. Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out herein above. The processing times for any of your applications or of the DNA sample are estimates only. We will never transfer your personal data in an unsafe or unsecure way. Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism; Please choose the Visa Application Centre where you would like to submit your application. If you feel that your right have been impacted, please contact our Data Protection Officer. Please check with the third party if they received a notification about the passport being ready for collection. User-generated content is not approved by us The fee of any or all of the Services paid to TLScontact, such as for the DNA testing service and/or the OCBE service, where applicable, is as currently shown on the Website. Will never be used for any marketing purpose by the third party. You will be able to unsubscribe at any time. You also have the right to complain to a supervisory authority in your country or UK. TLScontact by your side. TLScontact Data Protection Office: For the purpose of harming or attempting to harm minors in any way; You may cancel your registration at any time by informing us in writing to the contact details provided in these terms and conditions. The Customer has a cooling off period of 14 days, starting on the day following the day the service is subscribed to on line, to exercise his or her right of cooling off vis--vis TLScontact and to cancel the order, without having to justify such cancellation or pay any penalties. Please note that if you applied as part of a family group, decisions are made separately, and each person will be notified individually when their passport is ready for collection. Infringe any copyright, database right or trade mark of any other person; The e-mail address is not made public and will only be used for password reset and application process updates. Those works are protected by copyright laws and treaties around the world. All reproduction of this content in whole or in part is strictly forbidden and is liable to constitute an act of infringement. We may share your personal data with companies belonging to TLScontact where it is necessary to process your requests and to provide you with the relevant services. The Customer is invited to take note of all of the points mentioned in clause 6.1.2 below in order to fully understand the circumstances liable to render the right of cancellation inapplicable or limit the refund. We will never sell your personal data or use it in any way without your direct knowledge. This should be the same Visa Application Centre as your appointment. Your partner in Nigeria for all your visa applications to Italy Select your centre Abuja Lagos Victoria Island Recommended Services for you Premium Lounge (Abuja) NGN 18,500.00 Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues. Ensure the security of TLScontacts employees, visitors, customers and premises; We will never transfer your personal data in an unsafe or unsecure way. Be likely to harass, upset, embarrass, alarm or annoy any other person; If you already have an account, please login here. Where our site contains links to other sites and resources provided by third parties, such as UKVI, these links are provided for your information only. Sensitive personal data: biometric data (fingerprints, DNA swabs); All disputes arising from the purchase and sale transactions entered into pursuant to these Terms of Service regarding their validity, interpretation, performance, termination, consequences and implications that cannot be resolved amicably between TLScontact and the Customer shall be referred to the courts with jurisdiction in accordance with the provisions of ordinary law applicable in the country of the TLScontact Centre where you have submitted your Service order. You and we both agree that the competent courts of Nigeria will have exclusive jurisdiction. Before sharing any personal data we make sure that all service providers are contractually obliged to and can prove that your personal data: created (including at the Customers request) for the purposes of providing or supplying the Services. For further information on payment terms, please leave a message on the Contact us page of the Website. These terms of use refer to the following additional terms, which also apply to your use of our site: What are cookies? Provision of services 2.5. WHO HAS ACCESS TO YOUR PERSONAL DATA? Our Privacy Notice; 2019 - 2023 TLScontact. Payments made by the Customer will not be deemed final until TLScontact has actually received the amounts due. Further legal action against you; The form should be signed by the applicant in person, the representative for document submission has no right to sign on form. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received. The Services ordered by the Customer and offered by TLScontact on behalf of HMPO/UKVI, will be provided, to the extent possible, in accordance with the date the Customer has chosen the appointment to submit the passport application, the DNA sample or the biometric enrolment at the TLScontact Centre. The Services are provided and supplied for private use. TLScontact: Home page www.tlscontact.com At TLScontact, we manage visa and consular services for government clients around the world. Introduction TLScontact and TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter "TLScontact", "we", "us", "our") is committed to protecting the privacy of the . We do not exclude or limit in any way our liability to you where it would be unlawful to do so. 9. HOW IS YOUR PERSONAL DATA USED? 20. There are other terms that may apply to you 1. On the Website, the Customer selects the Services he or she wishes to order according to the following procedure: Our site is for domestic and private use. Security by design Data security is at the heart of our business. TLScontacts liability We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. All e-mails from the system will be sent to this address. Withdraw you may withdraw your consent, at any time, for the processing of your personal data for which you have provided consent by following the Subject Access request described in this Notice. Failure to provide the data marked with an asterisk could prevent you from accessing a service of ours. For third party cookies, please refer to further information on Which cookies do third parties set via our websites? section above. Passport Collection Cookies Policy. The store will not work correctly in the case when cookies are disabled. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. 14. This should be the same Visa Application Centre as your appointment.Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. No liability for damages You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties, such as but not limited to UKVI, for the purpose of processing of your application. Business interruption, loss of anticipated savings; without TLScontacts express prior written authorization, for which TLScontact shall be entitled to request a financial compensation. Cookie settings in Firefox In case of material changes in these terms we will inform you by any appropriate means. Changes to this Privacy Notice Will be kept secure and confidential; This includes liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation. You are not permitted to use it without our approval. Cookie settings in Internet Explorer We apply rigorous processes and process controls across our organisation and operate a single digital platform, TLSconnect to track all our activities and provide our government clients with real-time data on our operations and full traceability of all applications. We may pass your personal data to our third-party service providers, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf. We have no control over the contents of those sites or resources. This Privacy Notice applies to all TLScontact services and by using our services you acknowledge having been informed that TLScontact collects, uses and discloses your personal data in accordance with this Privacy Notice. Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law. TLScontact processes your personal data in compliance with the applicable legal requirements and, in particular, the European General Data Protection Regulation 2016/679 (GDPR) dated on April 27, 2016 applicable as of May 25th, 2018 in the European Union. Erase the right to have your data erased (however, this is not an absolute right and TLScontact may have legal or legitimate grounds for keeping such personal data). Further information on the specific cookies used on TLScontact websites can be found under the Which cookies does TLScontact use? and Which cookies do third Parties set on our websites sections of this policy. For any question as to such fees please consult the following link. Welcome to TLScontact UK in Nigeria. Watch the video. TLScontact makes every effort to answer your questions and accommodate your requests. Welcome to the centre of Abuja Your partner in Nigeria for all your visa applications to Italy ADDRESS & OPENING HOURS Your Visa Application Process Here are the mandatory steps to apply for a Schengen visa Attention: Fraud Alert. Due to the nature of our business, your personal data may be transferred beyond the borders of your Country. In case you havent activated your account, thank you for clicking on the link sent to your mailbox. 2. 10. The views expressed by other users on our site do not represent our views or values. A Contribution must not: Feedback and complaints may be submitted using the below form. Third parties for legal reasons TLScontact Lagos Phone Number Ikeja - +234 1 269 2188-92, 2615047 Fax: +234 1 261 5047 Website Login: https://uk.tlscontact.com/ng/los/index.php ADDRESS OF TLSCONTACT ABUJA Uk Visas Application Centre, Third Floor, EL-Yakub Building Beside Metro Plaza PLot 1129, Zakaria Maimalari Street, Central Business District, Abuja Make an appointment, Submit your application and provide your biometric data at the visa application centre, Return to the centre You will remain liable to pay all Service fees charged by your payment card issuer. To learn more about third party cookies, please refer to third party websites. Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues. 5. TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive . You must keep your account details safe By applying for a Passport or other related service your personal information will be transferred to the country or with the Government Authority you are applying to. 7.6 TLScontact shall not be held liable or in default due to any delay or non-performance due to a force majeure or to any other event which is beyond TLScontact reasonable control or for any act or omission not attributable to TLScontact. In order to comply with local Covid-19 health and safety regulations, you may be required to provide a body temperature reading, wear a mask and respect social distancing guidelines to enter our centre. For the best experience on our site, be sure to turn on Javascript in your browser. Introduction When we collect personal data through forms, including but not limited to electronic forms, we will indicate the mandatory fields via asterisks. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. 7.2 TLScontact is not authorized to take part in the UKVI/HMPO decision-making process regarding your application and accepts no liability regarding the decisions made by any of these institutions. Our websites also use Google Analytics, a service which transmits website traffic data to Google servers. Carry out further verification procedures in relation to your application/service; Click here to see the trusted partners we may share your details with if you consent to this use. Bulletin boards. Find out all mandatory steps to apply for a UKVI visa. Third party service providers working on our behalf Our site is only for users in Nigeria Subject to a reasonable efforts obligation, TLScontact undertakes to do its utmost to provide the Services to the Customer depending on the applicable appointment date. USE OF COOKIES Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. 5. To duly exercise this right of cooling off, the Customer must notify TLScontact of his or her decision to cancel, before the end of the aforementioned cooling off period, using the Contact Us form. For more information, click here. Select your country of residence and the country that you are visiting to be redirected to the correct page: You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. Prepare your supporting documents TLScontact reserves the right to cancel or refuse any Service order in the event of a pending dispute with the Customer regarding the payment of a previous order. Here are the mandatory steps to apply for a Schengen visa. The Services may include, without limitation and depending on the nature of your application, the registration of your application, the booking of your appointment, the payment of the TLScontact Service fee (where applicable), the attendance to your appointment for the purpose of collection by TLScontact of your passport application, of your DNA sample or of your OCBE and the return of your travel document. TLScontact in its sole discretion, may change, amend, cancel or withdraw any or all of these terms and conditions at any time without any prior notice. Registration onthis site will allow you to book an appointment and check the status of your application step by step. By using our website, you are consenting to our use of cookies. All rights reserved. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. If the performance of a Service has commenced with the Customers agreement before the end of the 14-day cooling off period but has not been fully completed by the time the Customer sends notification of his or her decision to cancel within the aforementioned 14-day period, the Customer will be liable to pay all expenses corresponding to the Service provided until notification of the Customers decision to cancel. COVID-19 PRECAUTIONS IN PLACE AT OUR CENTRE UK Visa Application Centre | TLScontact UK Visa Application Centre TLScontact is your partner for all your visa applications to the United Kingdom. Learn more about us Our government clients Please note that if you applied as part of a family group, decisions are made separately, and each person will be notified individually when their passport is ready for collection. Where local regulations apply, you may also be required to provide evidence of Covid-19 test results or vaccination status. This topic does not exists in this language Centre Information; Added Value Services; Address and opening hours; Application Information; Application Process; Visa Application Fees You will find the relevant information on the gov.uk website. 2.2. For personal data concerning TLScontact specific services/processing (TLScontact acting as a data controller) This may result in our taking all or any of the following actions: TLS Contact Processing Services Limited will determine, in its discretion, whether a Contribution breaches the Content Standards. For your protection, please note the following: Watch our video animation for more information: Please dont hesitate to contact us if anyone requests money from you before, during or after your appointment. Please do not attend our centre until you have been invited to do so. Further information on current processing times for standard visit visas can be found here. Prepare your supporting documents The Content Standards must be complied with in spirit as well as to the letter. Please provide a valid email address in order to receive the confirmation mail from us. Minors who are using any interactive service should be made aware of the potential risks to them. We or our Client may contact you to clarify your request, seek additional information or to verify your identity before processing. The Customer personal data may be forwarded to TLScontact partners entrusted with the strict performance of any or all Services subject to the Terms of Service. 1 minute We will only use your personal data on behalf of our Client and according to its instructions in order to process the specific service that you require. Be defamatory of any person; 12. TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. The purchase shall not be deemed final until TLScontact has sent the Customer email confirmation of receipt of the order and has received full payment of the fee for the Service, where such payment is required. The information collected by cookies on our websites is used for various purposes, including the following: This amount has been decided in agreement with the General Consulate of Italy in Nigeria and corresponds to the different services provided by the TLScontact centre (i.e. The store will not work correctly in the case when cookies are disabled. Be obscene, offensive, hateful or inflammatory; Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. Please choose your browser and click on the respective link. Book an appointment for you to one of our TLScontact application centre; We may use your personal data to: Ju jeni duke prdorur Internet Explorer pr t par faqen ton t internetit. Get in touch with our Feedback and complaints team: . Immediate, temporary or permanent removal of any Contribution uploaded by you to our site; TLScontact has neither HMPO or UKVI competences nor responsibility to make decisions about issuing or denying British passport or citizenship applications. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive reply. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. Welcome to the Belgium Visa Application Centre. 2.4. Give instructions concerning the use of your data after your death the right to give us instructions concerning the use of your personal data after your death. Attention: Fraud Alert. Please choose the Visa Application Centre where you would like to submit your application. You can also contact us by filling out the form below. Ju lutemi prdorni nj shfletues tjetr interneti. All rights reserved. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date. This information and these materials have not been verified or approved by us. Scope of the Service We are not responsible for the content or functionality of any of those external websites. Provide you with additional services that you request relating to your application/service, we may in particular use your personal data to process any Added Value Services (AVS) that you request, relating to your application/service, for example a courier delivery service to ship your application documents to your address of choice; For more information regarding the purposes of the data processing we implement on behalf of our Client, please contact His Majestys Passport Office/UKVI. If the right of cooling off is exercised within the aforementioned period and the Service has not even started, solely the price for the Services shall be refunded to the Customer, no later than 14 days after TLScontact has received notification of the Customers decision to cancel. Please choose the Visa Application Centre where you would like to submit your application. We suggest you read the privacy notice of any website before providing any personal data. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. When we consider that a breach has occurred to these terms of use, we may take such action as we deem appropriate. If you wish to complain about information and materials uploaded by other users please contact us. We will amend this Privacy notice from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. We exclude our liability for all action we may take in response to breaches of this acceptable use policy. any information allowing to identify you directly or indirectly) is collected on the behalf of our clients (i.e. Keeping you in control Kindly note that we reply to the inquires sent only in English. Here are the mandatory steps to apply for a Schengen visa. For example, a third-party provider need to process your personal data to allow the payments of the services you have requested and to meet the applicable legal requirements. 16. Email: We keep your personal data in accordance with our legal obligations and with our Clients instructions. All e-mails from the system will be sent to this address. Too busy to come to our centre during standard opening hours? 2. All rights reserved. To process your personal data lawfully we need to rely on one or more valid legal grounds. This helps us to improve the way our websites work, for example, by ensuring that you can find what you are looking for easily, or that our websites remain up and running. We work with third-party product providers to provide you the best customer experience. We review our retention periods for personal data on a regular basis. You will be contacted by our Visa Application Centre when your passport is ready for collection. If you order them for trading or reselling purposes, we will accept no liability for any lost profits, loss of business, business interruption or loss of business opportunity suffered or incurred as a result of delay, misplacement, loss or damage of applications, passports or other documents, or due to negligence or breach of contract in connection with any application or any advice or information given in relation to any application. The purpose of this cookies policy (hereinafter the >Cookies Policy) is to explain how and why we use cookies to ensure you remain informed and in control of your information. You must not establish a link to our site in any website that is not owned by you. TLScontact accepts no liability as to the collection and/or testing of your DNA sample and/or as to the test results, any such Service is performed by an HMPO chosen and accredited laboratory. Interactive services TLScontact does not have any competence or liability whatsoever for fees payable directly to HMPO or UKVI by the Customer such as the passport application fee. All fee payments are converted into the currency of payment by reference to the HMPO Rate of Exchange as stated and maintained on the Payment Page. TLScontact doesnt have neither any competence nor knowledge as to the carrying out of the DNA tests, required by HMPO, or the DNA tests results. You are responsible for configuring your information technology, computer programmes and platform to access our site. 2019 - 2023 TLScontact. 3. Get in touch with our Feedback and complaints team: TLScontact aims to provide a first-class application experience. 2019 - 2023 TLScontact. to collect your passport or get our Express Courier Return service. The Customer is reminded that the personal data requested from the Customer is strictly required for the purposes of processing the Customers request for Services which may include, such as set forth in clause 1 here above, the purpose of registration of your application, the booking of your appointment, the payment of the TLScontact Service fee (where applicable), the collection and processing of your passport application, the collection of your DNA sample, the collection and processing of your biometrics enrolment. Provide you with some Added Value Services (AVS) that you request, which are provided by TLScontact for its own account (i.e. For more information, click here. Governing law Immediate, temporary or permanent withdrawal of your right to use our site and your registration account; Please enter the provided e-mail address and password during your account creation. Please enter a password of 8 to 20 characters that includes upper-case, lower-case and numbers or special characters. Be threatening, abuse or invade anothers privacy, or cause annoyance, inconvenience or needless anxiety; travel to England from another country during coronavirus (COVID-19). We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter TLScontact, we, us, our) is committed to protecting the privacy and security of the customers who use TLScontact websites and services (hereinafter Customers, you, your). For the best experience on our site, be sure to turn on Javascript in your browser. Avoid unnecessary travel, save time, and avoid the crowds by having your passport returned to you by courier. We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. 2.3. We will always verify and validate any individuals claiming to be your representative before accepting any information about you. If the performance of the Service has commenced with the Customers agreement and has been completed before the end of the 14-day cooling off period, the Customer shall not be entitled to exercise the right of cancellation, which he or she expressly waives; 4.1 The price is payable in full on the day the Customer books its appointment, in accordance with the procedure specified on the Website, by secure payment method: JavaScript seems to be disabled in your browser. When TLScontact acts as a data processor it collects and processes personal data only on behalf and under the instructions of its Clients. We may update and change our site from time to time to reflect changes to our services, our users needs and our business priorities. If you need to travel urgently, please contact UKVI for assistance. Please do not attend our centre until you have been invited to do so. Rules about linking to our site You can decline the use of cookies on our Website directly or you can withdraw consent at any time by changing the using browser settings, or cookie settings. We may however be required to hold some types of personal data longer to fulfil our statutory obligations or in accordance with the applicable statute of limitations. All rights reserved. _gat Google Analytics/span> Used to throttle request rate. All rights reserved. Answer your enquiries and/or resolve any dispute relating to TLScontact specific services; TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive reply. Any complaints regarding the decision made in response to your passport application, DNA testing or citizenship application should be sent solely to HM Passport Office or UKVI or DNA testing. In any way that breaches any applicable local, national or international law or regulation; By credit/debit card; Send you communications and notifications concerning the status of your chosen service. 7.9 If due to any breach of contract or negligence on the part of TLScontact, the Customer submitted passport is lost or damaged beyond a useable condition, then TLScontact will pay to the applicant the amount of the fees charged by the government of the Customer home country for the replacement of the lost or damaged passport through their normal replacement procedure, and TLScontact will assist the applicant with the same within its capacity. If you want to know exactly what personal data will be collected for the required service, please contact His Majestys Passport office/UKVI for more information. In case you decide to turn off cookies we have these helpful links below for you. 6.1.1 The Customer is expressly advised that the right of cancelation towards TLScontact exists only for orders of Services placed exclusively via the Website. For example, Google Analytics is used to identify your visit to the site. This list may vary depending on a Clients requirements and the services you request from us. We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. 15. 1.6. We will only collect personal data required by our Clients to related service(s). in particular, we will not be liable for: Internet Explorer u ndrpre nga Microsoft m 15 qershor 2022 dhe nuk mbshtetet m. In the event of a merger, sale, restructure, acquisition, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings); This should be the same Visa Application Centre as your appointment. Travelling to the UK When you arrive on our website a pop-up message will appear notifying you that our website uses cookies. 10. 3. I will be able to opt-out of these communications at any time. Breach of the Terms of Use Complete your application form 6.1 Online purchase of Services from a TLScontact Centre located in the European Union Loss of profits, sales, business, or revenue; This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. We will share personal data with third parties: To contact us, please use our contact us form. We do not represent that content available on or through our site is appropriate for use or available in other locations. 4.2 Payment data is encrypted before transfer and there are two protocols: For ecommerce card payments, a new authentication protocol is being introduced by the Card Schemes (Mastercard, Visa, American Express etc.) Welcome to the centre of Lagos Victoria Island Your partner in Nigeria for all your visa applications to Italy ADDRESS & OPENING HOURS Your Visa Application Process Here are the mandatory steps to apply for a Schengen visa Attention: Fraud Alert. Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse; You may use our site only for lawful purposes. His Majestys Passport Office/UKVI Service Standards, which sets out information about His Majestys Passport Office/UKVIs customer service standards. Important notice: Please be aware that the call centre is only for customers who are applying for a visa to Belgium. By continuing to use . We may share personal data with third parties to comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence. You should use your own virus protection software. These Terms of Service and the transactions resulting therefrom shall be governed by the laws applicable in the country of the TLScontact Centre where you have submitted your Service order. We will only disclose personal data that is necessary to deliver the service. Such confirmation implies acceptance of all of these Terms of Service and constitutes proof of a sale contract. 17. Customers exhibiting Covid-19 symptoms, including fever, cough or difficulty breathing will be helped to reschedule their application submission for another day and will be advised to seek medical attention at the nearest healthcare facility of their choice. TLScontact companies Where we process your personal data to deal with your enquiries that are not related to a specific service, to send you marketing communications, to request feedback or to protect our employees, visitors and premises, the legal basis of the processing is the legitimate interests pursued by TLScontact (except where your interests or fundamental rights override these), more specifically its economic/business interest in making you personalized offers, in responding to your needs and offering you adapted services, and in ensuring its security; Victoria Island, Lagos, Nigeria. Your personal data (i.e. To the maximum extent allowed by the applicable law, we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the use of, or inability to use, our site; or the use of or reliance on any content displayed on our site. We will use, store or otherwise process any of your personal data in accordance with the terms of this Privacy Notice, including but not limited to: hereinafter the Clients) for the provision of a number of services and to perform administrative and non-judgmental tasks related to the aforementioned services. All such rights are reserved. All payments related to TLScontact services should be made directly via our website or at our visa application centre. JavaScript seems to be disabled in your browser. Request feedback to improve the quality of our services; Analytics and Performance: these cookies are used to analyze the frequency of visits to our websites and what visitors do on our websites. Introduction UK in Nigeria on Twitter: "Update on UK Visa Application. To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam); We will try to give you reasonable notice of any suspension or withdrawal. Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. Validate who you say you are; 2019 - 2023 TLScontact. In accordance with applicable national and/or European regulations, the Customer may have the right to access, alter and rectify its personal data such as the right to object, to data portability or to restrict processing. 1.5. WHO HAS ACCESS TO YOUR PERSONAL DATA? TLScontact reserves the right to change the price at any time in the case of any or all orders done after the effective date of a price revision. This is a site operated by TLS Contact Processing Services Limited (We), with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732. We may use your personal data to: Please check the latest information on travel to England from another country during coronavirus (COVID-19) before applying for your visa. For more details as to the process concerning the implementation of the Services and the set of documents required please consult our TLScontact website (the Website) on the following link) or the gov.uk on the following link or UKVI Biometrics on the following link. TLScontact Website Store session ID for webserver The value is the ID of the user session End of browser session 8. 6.1.2. Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. Part of this is making sure you understand your rights, which are as follows: Be likely to deceive any person; Where the processing is necessary for compliance with a legal obligation to which we are subject, the data processing is based on such legal obligation. Be accurate (where it states facts); Be genuinely held (where it states opinions). Impersonate any person, or misrepresent your identity or affiliation with any person; For more information, click here. By breaching this provision, you would commit an offence under your country of application applicable law. Name Purpose Description Storage Period Our core business is to operate Visa & Passport Application Centers on behalf of government authorities (our Clients). In case of material changes we will inform you by any appropriate means. It is not intended to amount to advice on which you should rely. Our website is no different from other websites and uses cookies to function properly and make your browsing experience easier. We recommend that you print a copy of these terms for future reference. Promote sexually explicit material; Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence; We will only disclose personal data that is necessary to deliver the services concerned. In the event of such a breach, your right to use our site will cease immediately. WHAT DO WE COLLECT? To exercise your rights to your personal data, all you need to do is contact us directly or through the Feedback and Complaints page, fill in the short request form and choose the Personal Data Request category in the Reason for contact field. Due to the ongoing impact of Covid and global travel restrictions, UK Visas & Immigration are experiencing unpredictable demand across all visa routes. Complete your application form Prepare your supporting documents Make an appointment For more information, click here. The standards apply to each part of any Contribution as well as to its whole. 3.1 Price of the Service fee of TLScontact 1.3. Any questions you have in relation to this Privacy Notice or how we use your personal data should be sent to our Data Protection Officer: 7.5 TLScontact shall also have no liability to any Customer or any other person relying on or benefiting from any application to UKVI or HMPO for any direct, indirect, punitive, incidental, special, or consequential damages or any damages whatsoever due to delay, misplacement, loss or damage of applications, passports and other documents, or due to negligence or breach of contract in connection with any application or any advice or information given in relation to any application. A Contribution must: These terms of service (Terms of Service) apply to any and all services (referred to hereinafter as Services or Service) offered by TLScontact on behalf of HMPO or UKVI to persons (collectively referred to hereinafter as the Customer(s) or You) applying for a British passport, which could in certain cases be required to submit in addition a DNA test as per HMPO request or to persons applying for a British overseas citizenship requiring to submit their biometrics to TLScontact (scanned fingerprints, signature and photograph). How can you manage your cookie settings? Is stored for only as long as required to process service; Attn: Data Protection Office 6. Personal details of people related to you: children, parents, spouse, personal details of inviting party etc. Personal details: name, email address and reference number; Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; Present in 90 countries, TLScontact operates 150 Visa Application Centres on behalf of governments from around the world, handling 4 million visa applications every year. The Customer is required to read and understand these terms and conditions before placing an order for the Service. Furthermore, TLScontact shall retain all intellectual property rights in the photographs, presentations, studies, designs, models, prototypes, etc. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. Government Authorities Send you marketing communications (with your consent) we will not share your personal data with third parties for marketing purposes unless you have explicitly consented. The type and categories of personal data that we collect is dependent on what service you are applying for. 22. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We may pass your personal data to our third-party service providers, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf (for example to deliver your documents to you by courier). We may suspend or withdraw our site You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. Changes to the Terms of Service TLScontact New UKVI Visa Application Centre in Victoria. Marketing & Communication from trusted partners: I consent to TLScontact sharing my name, email address and telephone number with trusted 3rd parties so that they can send me regular promotional offers, advertising, and other travel and visa related marketing information by email, phone or SMS. Strictly Necessary: These technical cookies are essential for the operation of our website and for enabling you to use its features, for example logging into secure areas. Contact Us - TLScontact www.tlscontact.com VISA APPLICATION QUERIES. DP@tlscontact.com We generally keep your personal data for as long as it is necessary for the purpose for which the personal data is processed (i.e. When Google Analytics is used, the web browser automatically sends certain information to Google. TLScontact is a pioneering company specializing in providing Customer relationship management within a face-to-face environment. 1.1. A valid e-mail address. Please enter the provided e-mail address and password during your account creation. We may share your personal data with companies belonging to TLScontact where it is necessary to process your requests and/or to provide you with the relevant services. We will try to give you reasonable notice of any major changes. By using our site, you confirm that you accept these terms of use and that you agree to comply with them. Our Clients are data controllers within the meaning of the GDPR and TLScontact may either act as a data controller or a data processer depending on the nature of the services/processing concerned. By using our site you accept these terms About Us Promote any illegal activity; Welcome to TLScontact UK in Nigeria. Third parties place the following cookie on TLScontact websites. Learn more For the best experience on our site, be sure to turn on Javascript in your browser. For more information about how long the Client keeps your personal data, please contact His Majestys Passport Office/UKVI. Please begin by selecting the country where you are applying from. email@mailexample.com Please provide a valid email address in order to receive the confirmation mail from us. Complete your application form Be sure to complete the form in black ink and in capital letters. 6. 1.4. You can withdraw this consent at any time by contacting us on-line where applicable. Our site is made available free of charge. We are not responsible for viruses and you must not introduce them The Customer is expressly advised that the price of the Services that has been paid to TLScontact cannot be refunded on grounds that HMPO or UKVI have refused the passport or the oversees citizenship application or on grounds that the Customer decides to cancel the ongoing applications once the procedure is underway and the Service has been provided. service not directly linked to the application), and process your payments; Complete your application form Prepare your supporting documents Payment terms Log in to your TLScontact Account. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. Too busy to come to our centre during standard opening hours? TLScontact is a registered trademark. _ga Google Analytics Used to distinguish users 2 years Thank you for your understanding and cooperation. Make an appointment, Submit your application and provide your biometric data at the visa application centre, Return to the centre It is therefore up to the Customer to check the accuracy of the order and report any errors without delay. Legitimate TLScontact employees will never ask you to make payment via telephone or social media. Any equipment or network on which our site is stored; If you wish to withdraw your consent at any time, you can do so by altering your browser settings (see section 4 below) otherwise we will assume that you are happy to receive cookies from our website. By any other means of payment accepted by TLScontact after these Terms of Service have come into force. Click here for more details. Cookie settings in Safari web and iOS The grounds we may rely upon are: The price paid is firm and non-revisable, displayed either in GBP or in any other applicable local currency and includes all taxes. 1. Who we are and how to contact us 6. If our provision of the Services or support for the use of our site is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. 7.8 If TLScontact is in breach of contract or negligent in relation to any application submitted, resulting in the passport or citizenship application not being granted or loss of Customer passport, TLScontact will refund to the applicant the amount of the service fee paid only. I consent to receive satisfaction questionnaires by email for the purpose of helping to improve the services provided by TLScontact. TLScontact accepts no liability for any delay in the provision of the Service caused by an event which is beyond the control of TLScontact. Profiling Cookie settings in Chrome Assist you in your application/service; TLScontact aims to provide a first-class application experience. We do not guarantee that our site will be secure or free from bugs or viruses. All fields are required. Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise. All requests are free of charge. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. Harnessing new technology, we support governments in their digital transformation, helping to improve efficiency and enhance customer service. The website in which you are linking must comply in all respects with the content standards set out herein above. Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues. 11. The Customer represents and warrants that he or she has the requisite capacity to contract and to acquire any and all of the Services offered by TLScontact. When the request is submitted to TLScontact, we will send you a confirmation of acknowledging your request and will process or hand over your request to our Client without undue delay. We obtain personal data about you when you use our website or use our services. Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. Chat rooms; You can also exercise theses rights by contacting His Majestys Passport Office/UKVI when such rights relate to your application/service. TLScontact If you have a query about your visa application, please contact us via your local TLScontact Visa Application Centre so that we . For personal data concerning your related services (TLScontact acting as a data processor) Our core expertise, built up in visa processing, enables us to apply our secure processing experience to a wide range of government and citizen services, both abroad and in-country. 7.4 TLScontact accepts no liability to any Customer or any other person relying on or benefiting from any application to UKVI or HMPO for business losses, damages or for any obligations, costs or expenses incurred in reliance on or anticipation of receiving a passport or citizenship, whether within a particular timescale or at all, including but not limited to air travel, hotel, and other travel and accommodation arrangements, and any other arrangements made. HOW IS YOUR PERSONAL DATA USED? HOW DO WE COLLECT YOUR PERSONAL DATA? Prohibited uses These are based on information and experience of HMPO/UKVI over which over which TLScontact have no control. Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use. You are solely responsible for securing and backing up your content. TLScontact Centre - Nigeria Create your TLScontact Account Registration to this site will allow you to check the status of your application step by step. Due to the nature of our business, your personal data may be transferred beyond the borders of your Country. If you want to use and track your visa application for free in real time and anywhere, please download it from Track My Application page. Contain any advertising or promote any services or web links to other sites. Any software used in the provision of our site; When applying for a related service, your personal data will be sent to our Client and that acts as the data controller. Our Security Notice, which sets out information about security rules to be followed at our Application Centre; In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; This new centre complements bigger locations for UKVI in Ikeja, Lagos and in the Nigerian capital Abuja and enhances the services available to TLScontact visa applicants in Nigeria. 19. Links to other sites Feedback and complaints may be submitted using the below form. Will never be used for anything other than to process the requested service; Please have your TLScontact reference number or passport number ready prior to speaking with one of . Will be kept secure and confidential; Google Analytics help TLScontact to understand how visitors engage with their sites or apps. In all cases, TLScontact will provide you with a substantive . Our website may contain links to other websites. 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