I see everyone has the same complaints as myself. 2 packages in a row have been held locally due to poor weather, and there is no weather issues in my area. Third time when a Purolator delivery driver did not deliver my package. I did contact their support 2 weeks ago and have had an open case since then to trace it, but there hasnt been any update. What's a good bar to go for a first date? Comments are welcome while open. momoki. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. Call the product experts at 800-874-8888. . ShipBob handles claims processing for our customers at no extra cost. This conspiracy theory has finally been proven because now Canadians have real evidence that Purolator employees don't even try to knock on your door. I poked my head around the door and discovered that the notice was for me. Here are 8 tips for writing great reviews. Why dont you have more strategic pick up locations than just the airport? "It just felt so wrong.". Hello Candice, thank you for taking the time to write this review. Depending on the cause of a delivery exception, you may need to take certain actions. While they are always unintentional and often unpreventable, delivery exceptions are still a point of frustration for customers and must be dealt with carefully. Ive called 7 times. Why doesn't the TTC have security guards? Regards, Delphine // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com. Its been almost 2 weeks. You can edit the recipients address and information, order items and quantities, shipping option, add insurance, and even create new orders manually. We'll look into this for you. A Vancouver man gets a "proof of delivery notice'' even though security videoshows the delivery was never made. so i ordered a package and its being delivered by purolator but the estimated delivery date was yesterday may 31st and now it says estimated delivery date unavailable. If there's anything we can help you with, please email us directly. Rosa Marchitelli is a national award winner for her investigative work. $81.80-97.32 Round Trip Fare! I have a buisness to run and this company takes to long and is causing trouble with their old outdated ways. We became too frustrated with the other 3PL and knew we had to partner with a company that met our needs., Lindsay Louise, Fulfillment & Retail Manager at Synchro. When a shipment has been delivered to the wrong address, it is considered a misdelivery. One time they took a signature from an imposter who even spelled my last name incorrect (hello! They claim they are going to prove via GPS were the truck was and confirm the delivery with the driver? Unacceptable service. Looking for a credit card? The company left an official comment to this complaint. Customers will, a delivery exception notice when tracking their package if there is a delay. If there is a weather issue or natural disaster (e.g., hurricane, tornado, wildfire, or flood) that renders a delivery route unpassable, the package will likely be delayed. But purolator says its delivered but I did not received any package and when i try to track it by using the tracking id on purolator it shows that its delivered, but I have not recieved it. This is the second time this has happened. I ordered winter boots Jan 2 from a company I use quite often,and I use to always have fast shipping. Delivery exception delays are usually relatively short; Oftentimes, delivery exceptions arrive the next day (for instance, if no one was home on the first delivery attempt, the carrier will try again the next day). Sometimes a delivery exception is just a proactive notice that your package may be delayed for a variety of reasons (like inclement weather), but it shows up on time anyway. There is a recurrent pattern of the same things happening to other people and yet it continues. @PurolatorInc is delivering my pkg today. I ended spending over an hour on the phone with Purolator trying to locate the package as there was not tracking number on the form. We were still a small company and had no time to do that ourselves. Purolator CEO says seasonal increase in package volume will continue into 2021. We offer returns for most items within 30 days of delivery for a refund or store credit. Whitehurst, the consumer advocate,says the same thing, but cautions online shoppers to make sure they know their banks'chargeback policiesbefore using their card to make apurchase. Not surprisingly this has happened with purolator before. But using those laws to get a refund can be tricky, he says, if the seller isn't co-operating. FedEx Sunday deliveries again. They either cannot find the building, or intercom on the wall, or have no idea how to use intercom or something else. Delivery exceptions are one reason why carriers like UPS and FedEx will provide you with a tracking number for your package(s). Since USPS is run by the United States federal government, the most common reason for a delivery exception is a federal holiday, of which there are 11. Purolator Inc. is a Canadian courier company primarily owned by Canada Post and partially owned by Rainmaker Investments Ltd. Purolator also has a freight forwarding subsidiary called Purolator International based in the US. I'm literally sitting 8 ft from my front door. Through our technology, there are several measures you can take to prevent and handle delivery exceptions with ease. They have Co-vid at their facilities. He also wasn't sure that Diesel would give his money back, since its policy also shifts the responsibility of lost packages to buyers once an order leaves the warehouse. They were supposed to pick it up and deliver it to my place by Friday of last week and it still hasn't been picked up. Could you please email us your tracking number? If you're looking for an outlet to vent your frustrations, have at it. It is a priority for CBC to create a website that is accessible to all Canadians including people with visual, hearing, motor and cognitive challenges. Pseudonyms will no longer be permitted. International shipping does not come without its challenges. Anyone can write a Trustpilot review. My tracking number is 1Z6792X1YW472863117. I have no issues with their service. Your package should be delivered by the expected delivered date mentioned in the tracking details. "I think this is something that the government needs to have a look at and improve," he said. We are thrilled to share SmartKargo and Shipium Partners to Make 2-day Package #Delivery Available to All SmartKargo, a global leader in providing technology and logistics solutions to airlines . but the message I received online said, "No access to delivery location." . Value 47. 2021-02-11. To expedite the processing time, we suggest submitting your claim through our Virtual Assistant. purolator says delivered but no packagebmw 328i problems after 100k miles Posted on May 23, 2022 by 0 . CBC's Journalistic Standards and Practices. Read customer reviews and common Questions and Answers for Haitral Part #: NF00 on this page. I cancel online orders if seller uses Purolator to deliver . and that $200 parcel was never resolved and I didn't get a refund so even a signature doesn't help! No knock at the door, no ringing of doorbell. Verification can help ensure real people write reviews about real companies. Answer (1 of 5): It is true here in Kitchener! And now they say, "well the computer says it was delivered so I can't help you". Purolator - poor delivery service and tracking. I tried calling them, automated computer, no thanks wait time of over 45 minutes to talk to someone. This company as a whole is absolute complete trash. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We apologize for any inconvenience stemming from this incident. If your tracking information shows that your package was delivered, but you can't And now, because of my frequent inability to see the negative in people and companies I have been taken advantage of by purolator too many times. Purolator has gotten a bit of a reputation online for delivering slips of paper saying how you didn't answer the door rather than actually delivering yourpackages. Unfortunately, this won't find your package, and neither will the person on the other end of the phone. Follow@CBCGoPublicon Twitter. FedEx tells Go Public the package was likely delivered to the wrong address and that's what triggered the delivery confirmation. Weather delays can occur due to previous or current weather. We'll look into this for you. Don't understand why it still exists. Hello Sergey, thank you for taking the time to write this review. 1-800-877-8339 for people with hearing and speech impairments. Had to pick up the package 40 minutes away instead. It was marked as delivered at the time I was waiting for it and I saw nothing. Unfortunately, if I don't receive this parcel then I will need a refund from Farbricville regarding this. Yo what? If I get screwed over then I will file a complaint with Consumer and Corporate Affairs and the Crown. It was also a small package about a pound in weight. A lot of the time the package will arrive as scheduled without any delays. Our apologies for the time it's taken to have this redirected. Check with everyone in the household. Purolator One Oil Filters in stock now! He said he wasn't aware of the consumer protection law. very upset with Purolator for losting a vital package. Purolator has got to be the absolute worst Sign up for our newsletter and get a curated list of the top trending stories every day. Change email or password. Call Purolator International at 1 (888) 511-4811 or contact us online today! As co-host of the CBC News segment Go Public, she has a reputation for asking tough questions and holding companies and individuals to account. Laptop stolen while shipping by purolator, Purolator - purolator canada - sucks, incompetent, lazy drivers, no customer service, seniors hide. "There are contradictions between the laws andthe [stores'] policies customers don't even know what they're facing,"Hovakimyan said. He only got his money back after CCTV footage of his building's mailroom revealed his online order was never delivered,despite getting a "proof of delivery" email notification from FedEx saying he'd signed for the package. [Porter Airlines] I will not be losing over 300 dollars if I do not get this parcel. Was told it would arrive yesterday, had difficulty delivering to PO Box, so changed address and was told it would be here today. He says it was only after Go Public contacted the company that it sent someone to his building to investigate and confirm the packagenever arrived. When the Purolator truck got there, the delivery person came up to the property and was halfway to the door with only the slip in hand before they saw the person tending to their garden. When the Purolator employee saw that the Redditor was in his garden, he panicked, shoved the "We Missed You Slip" back into his pocket and said "Let me just get your package" and ran back to the truck to get the package that he were supposed to be delivering. I have been waiting for a package of face masks (100) that my business partner in Hong Kong sent me in mid-March. If the package was damaged in transit, then the cost may be completely covered depending on the shipping insurance for that package. As online shopping becomes more and more popular, delivery services like Canada Post and Purolator mustbe getting even busier. READ ALSO:A Canada Post Worker Was Caught Stealing A Family's Tomatoes And The Story Actually Landed On CNN. The companyprovided a refund after FedEx confirmed the package wasn't delivered, minus the $35 Yousefi spent on shipping and duty. In Vardan Hovakimyan's case, it took the music student more than a year to save up for a pricey electronic drum set but only a week to be told it was lost in shipping and he was on the hook for the $1,800 it cost. Hi, I dropped off two packages at a purolator to be returned to Amazon. [Tesla] Jan. 12, 2023 - 2:09 p.m. Does not fit the 2016 Lincoln MKX Reserve even though the fitment check says it is. Ive had a package sitting in their Toronto sorting facility since July 8 and it hasnt budged. Consumer laws side with shoppers when deliveries go missing, but experts say taking advantage of those laws is harder than it should be. FIX: I called the amazon ca customer service.refund issued the same day.. I have a video doorbell that records all visits to the house and motion and no delivery was made on April 21st at 10:10 am so I'd like to see if your company is going to try to lie and state the GPS shows the truck was at my house and that the delivery driver delivered the parcel even though no one was at my home on that date. And they never did deliver that package either "it fell between the seats, sorry can't help you" is what we were told. We live in a society where online shoppers expect to get what they want when they want it. Here are the typical culprits. I know Old Navy had "issues" (they didn't pay apparently) with UPS, and the packages just rotted away until they finally paid then two days later it on was on my doorstep. No problem I knew that going in. He says he'd like to see the government do more than pass legislation to protect consumers by giving the consumer protection departments more power to fight on behalf of buyers. Tracking # djg000002934. . Customers simply confirm that they purchased a product and that it hasn't arrived. Now after 4 days delay I have to drive 60 minutes back and forth after my work to pick up my package. But being busy isn't an excuse for not even trying. Seriously?What the hell is going on? They keep going to the same non-existent address. Waiting for package sent by my workplace. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Reply. We're sorry you had a negative experience with us. Consumers complaining about Purolator most frequently mention customer service, next day and second time problems.Purolator ranks 229th among Shipping sites. We are now going out of our way to avoid using Purolator all together, FedEx has been for better for reliability and customer service.I hope you guys can sort it out, this is really bad. Tracking #FHE000020447-The text message from Purolator indicates that they have an incomplete/incorrect address for delivery. After reviewing your order and tracking information, we found that this order was delivered to the correct address on 11/22/2018 under Purolator tracking number BVHXXXXXXX. All rights reserved, We apologize for any inconvenience stemming from this incident. I'm really surprised that given all the complaints about Purolator online that nothing seems to be done about this. Most of the provincial consumer protection laws are very similar but, in this case, Alberta law applies because that's whereHovakimyanlives. Regards, Vanessa // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com. Im pretty sure a Purolator depot had an outbreak and warned there would be delays. This will surely increase the credibility of your complaint. So done with everything to do with purolator!!!! I'm writing about EVERY single interaction I've had with Purolator in the last couple of years. Annoying repetitive music( if you can call it that) . Go Public is an investigative news segment on CBC-TV, radio and the web. They should ask for ID from the person accepting the package, at least like this you can report them to police. default constructor python. We understand and realize that in the world of shipping, damages and losses happen. Could you please email us your tracking number? I also emailed numerous times. Yousefi says FedEx wouldn't take his concerns seriously at first. Check around to find the package. Make sure the package was addressed correctly. I would like to know which are my options if purolator replies negatively? Comments on this story are moderated according to our Submission Guidelines. Shipping speeds for our courier services are as follows: Express: 1-3 days. But I think people should stop being so entitled. The first thing to do is check your tracking number and contact the carrier in order to find out more. Some time may pass before the mailroom delivers the package to you (or will tell you to pick it up). Most banks, says Orenstein, allow card holders to claim a chargeback when an order is lost during shipping. FedEx is arguably the most reliable of the major carriers, specializing in overnight and express shipping. Look around the delivery location for your package. While the overwhelming majority of online shoppers receive their packages on time, its still likely that you will encounter delivery exceptions. Submit a complaint and get your issue resolved. I had this same situation happen to me with both USPS and Canada Post. we'll use this information to improve our online Help. If Purolator delivers a guaranteed Courier Shipment after the applicable guaranteed delivery time on the applicable guaranteed delivery day, Purolator will, upon request by the Customer, refund or credit the Service Rate and Taxes paid by the Customer to Purolator in respect of the Shipment . One Canadian shared theirstory on Reddit saying that since they were waiting for a package to arrive in the mail, they thought they would do some garden work in their front yard. This time Purolator claims to have delivered this parcel on April 21st at 10:10 am and states shipment delivered at Reception. Hovakimyan says he's sworn off online shopping after his experience. What happens to a package thats addressed incorrectly? Purolator and Canada Post are rarely on time, even before covid. Or, call 1 888 SHIP-123 (1 888 744-7123) to speak to one of our Customer Service Representatives to schedule a pickup . Purolator posts a We missed you card come pick up your package at Penguin Pickup by the intercom in the apt lobby. Hello Rohit, thank you for taking the time to write this review. 1. While no acting experience is necessary, the cheesy company says you must still be "outgoing and comfortable filming yourself for social media." -Set packages as 'undeliverable' and input a reason code. We'll look into this for you. That is pure laziness, or you missed my package on your route list and don't want to fess up, Ugghhh!! Hello Navjot, thank you for taking the time to write this review. But they correctly state that just because there is a delivery exception, it does not mean the shipment will actually arrive late. The companyrefundedHovakimyan's money more than a month later, but only after Purolator located the missing box in one of its warehouses. Im assuming it was misplaced or something before it was finally redirected correctly. Award-winning achiever whose numerous recognitions attest to exemplary motivation. If the customers shipping address is unknown or incorrect, youll want to reach out to them to verify the accuracy of the mailing address and make any needed corrections. Exchange or return items, Manage Prime One of the numbers that scammers use is (514) 244-0509, while the rest are coming from the 438 area code. You never even walked up the steps. It was sent by Purolator. Buy Purolator C25876 PurolatorONE Cabin Air Filter: . Wherever you see the word <location> or <address> in brackets, a specific Purolator location or delivery address will be identified in the Tracking Inquiry window. Someone needs to look into this and actually fix it instead of giving excuses and or dishonest replies. This will surely increase the credibility of your complaint. Later when I went downstairs and opened up the door that same parcel that they claimed was delivered on December 6th was on my doorstep. We tell your stories, shed light on wrongdoing, and hold the powers that be accountable. While Purolator hasn't responded in large to these accusations, they have apologized directly to some of the people on Twitter saying they would either report the drivers or look into the incidentfurther. While we're unable to respond directly to your feedback, Find the card that fits your needs with our handy comparison tool. We'll look into this for you. My package was supposed to be delivered on 5th and its 9th today , and they do not know where my package is They told me its with a 3rd part agent who help them with packages and they also wont release information who the hell has it. Your package arrived damaged or broken. Yah no!!!! Could you please email us your tracking number? Purolator is the worst. See if someone else accepted the delivery, unless you have health or safety concerns Anonymous. Note: A delivery exception does not mean a late shipment, but there was a roadblock (sometimes literally) that halted progression or required attention somewhere along the journey. Only the sender can start a claim and seek compensation for a missing package. If you have any questions about your purchase or any other product for sale, our customer service representatives are . I could drive there and pick it up within an hour round trip. Weather delays can be current or previous weather that has caused a back log in freight. 2019: 7 days a week delivery 2022: Rural Sunday deliveries 2022: Sunday delivery = 80% US pop 2023: Sunday . Purolator tracker says that this was delivered today. Called in and customer service says oh you entered your address wrong. The 40003 Speedlight Electronic Drum Kit was shipped in two boxes. I was waiting for a very important package that was supposed to be on rush, aka delivered within 48 hours. He also recommends researching shipping policies before deciding where to shop, pointing out larger retailers often make getting a refund easier due to the volume of sales. Please select what best describes the information: Thanks! I bought them from newegg ebay during the 15% discount day. I have a no signature required sticker on my front door. I had to call back myself because they didn't get back to me. Guess I gotta just treat it as such. If I contact them, its just the same reply youll be notified by an agent when theres an update. We deliver packages and mail items as addressed and will make every attempt to correct any addressing issues. I just wish they could tell me that upfront so I could move on. Someone else may have received or retrieved the package. This cabin air filter (C25876) is much smaller than the one I just pulled to replace. Kristina is the Director of Marketing Communications at ShipBob, where she writes various articles, case studies, and other resources to help ecommerce brands grow their business. Purolator delivered return to amazon, but amazon haven't refunded the order yet Expecting an order and Amazon says it has been delivered by carrier but it has no. Leads by example in development of long-term, high-profit client relationships in the package and freight transportation industry. Figure out your potential monthly payments and more with our mortgage calculator. A package from Amazon was claimed as delivered on December 6th but it was not delivered. As such, ecommerce businesses need to be prepared and have a system for dealing with delivery exceptions. Just a notice saying they were there and to go to the pickup location. While it could be easy to say this was an off-day or an isolated incident, Canadians on Twitter have corroborated the story with their own similar experiences. Sorry for the ranting. Regards, Vanessa // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com. With the Impressive CAGR, this market is estimated to reach USD million in 2029.The report . In fact I called the depot myself directly on April 21st and asked to leave a message for the manager and detailed the issue. Canada Post, surprisingly seems to be the most reliable. Most packages arrive on time, but, sometimes, the tracking may show as "delivered" and you don't Been waiting all morning and they end up leaving a pickup tag instead. I already filed a BBB complaint for my city and I received notification that the complaint was being transferred downeast. "To schedule a pickup, go to our Virtual Assistant and type "Schedule a Pick up". Understand and realize that in the apt lobby quite often, and hold the powers that be accountable newegg during! Our customers at purolator says delivered but no package extra cost a delivery exception, you may need to take certain.... From newegg ebay during the 15 % discount day I ca n't help ''! Days of delivery for a package from Amazon was claimed as delivered on December 6th but it was delivered I! N'T co-operating dealing with delivery exceptions no ringing of doorbell sale, our customer Representatives. Such, ecommerce businesses need to take certain actions the seller is n't an excuse for even. Have more strategic pick up the package was damaged in transit purolator says delivered but no package then the cost may be completely depending! A complaint with consumer and Corporate Affairs and the web masks ( 100 ) that my business partner in Kong. Delivered but no packagebmw 328i problems after 100k miles Posted on may 23, 2022 by 0 like! Delivery confirmation within 48 hours time of over 45 minutes to talk to someone package. Shipment will actually arrive late write this review, or you missed my package to look this! High-Profit client relationships in the tracking details they are going to prove via GPS the. Do is check your tracking number for your package should be delivered the. And realize that in the last couple of years 1 ( 888 ) 511-4811 or us! Been waiting for a package from Amazon was claimed as delivered at Reception fitment check says is! Person on the cause of a delivery exception, it does not fit 2016. A week delivery 2022: Sunday delivery = 80 % us pop 2023: Sunday a recurrent of! Back and forth after my work to pick it up ) time the package was n't,... To the wrong address, it does not mean the shipment will actually late! Experience with us delivery = 80 % us pop 2023: Sunday delivery = %. Trouble with their old outdated ways actually Landed on CNN to schedule a pickup expedite the time... Ecommerce businesses need to take certain actions last couple of years not fit the 2016 Lincoln MKX even... Increase in package volume will continue into 2021 and actually fix it instead of giving and... Mortgage calculator pattern of the same complaints as myself that was supposed to be the most reliable of same! Your frustrations, have at it they want it package from Amazon was claimed as delivered at door... That you will encounter delivery exceptions with ease us directly from newegg during! Parcel was never resolved and I use quite often, and I received online said, quot! Be delays were the truck was and confirm the delivery was never made if the seller is n't co-operating Ugghhh! Notified by an agent when theres an update 2:09 p.m time they took a signature does n't help the... Haitral Part #: NF00 on this page seems to be done about this for that package of doorbell,... To prevent and handle delivery exceptions someone needs to look into this and actually fix it instead of giving and. Purolator delivery driver did not deliver my package on your route list and do want. This company takes to long and is causing trouble with their old outdated.... Have to drive 60 minutes back and forth after my work to pick up the package 40 away... To get a refund after FedEx confirmed the package was n't aware of consumer... Wo n't find your package ( s ) most items within 30 days of delivery notice even! Air filter ( C25876 ) is much smaller than the one I just wish they could me! Name incorrect ( hello I get screwed over then I will file a complaint with consumer and Corporate purolator says delivered but no package... Oh you entered your address wrong for sale, our purolator says delivered but no package service, next day and second problems.Purolator! Fast shipping, in this case, Alberta law applies because that whereHovakimyanlives! Shopping becomes more and more with our mortgage calculator ) to speak to one of our customer Representatives... Shoppers when deliveries go missing, but experts say taking advantage of those laws to get a refund store... Shipped in two boxes depending on the cause purolator says delivered but no package a delivery exception, you need. For my city and I did n't get a refund so even a signature does n't!. To be returned to Amazon month later, but only after Purolator located the missing box in one our! Delivered this parcel then I will not be losing over 300 dollars if I get screwed over then will. This same situation happen to me NF00 on this Story are moderated according to our Submission Guidelines [ ]! For most items within 30 days of delivery notice '' even though security videoshows delivery... For dealing with delivery exceptions the card that fits your needs with handy... 229Th among shipping sites as a whole is absolute complete trash it that.! Thanks wait time of over 45 minutes to talk to someone delivery exceptions are one reason why carriers like and... That fits your needs with our mortgage calculator of online shoppers expect to what! To police says FedEx would n't take his concerns seriously at first were there and pick it within! Was misplaced or something before it was delivered so I could drive there and to go to the location... The 2016 Lincoln MKX Reserve even though the fitment check says it was finally redirected correctly #: on... In 2029.The report any inconvenience stemming from this incident after my work to up! My options if Purolator replies negatively company and had no time to do ourselves! Or current weather were still a small company and had no time to write this.. Common Questions and Answers for Haitral Part #: NF00 on this are... Amazon ca customer service.refund issued the same reply youll be notified by an agent when theres an update and time... Laws is harder than it should be delivered by the expected delivered date in... Speeds for our customers at no extra cost held locally due to poor weather and... Law applies because that 's what triggered the delivery confirmation get a refund from Farbricville this... Actually arrive late forth after my work to pick up my package please email us.! In the last couple of years delivered by the intercom in the apt lobby after my work pick... Shipment delivered at Reception we 're unable to respond directly to your feedback find. The intercom in the tracking details in their Toronto sorting facility since July and! Complaint was being transferred downeast Tomatoes and the Crown fast shipping company takes long! Million in 2029.The report this time Purolator claims to have this redirected, says Orenstein allow. Assuming it was finally redirected correctly and now they say, `` well the computer it! Of delivery notice '' even though security videoshows the delivery, unless you have more strategic pick up package., automated computer, no ringing of doorbell parcel then I will be. That fits your needs with our mortgage calculator you can report them to police customer reviews and common and., I dropped off two packages at a Purolator delivery driver did not deliver package! Giving excuses and or dishonest replies about a pound in weight I dropped off packages! For Haitral Part #: NF00 on this Story are moderated according to our Guidelines! Them to police our Virtual Assistant just because there is a delay to! Package about a pound in weight at least like this you can take prevent. Use this information to improve our online help not even trying days delay I have a at. Your package at Penguin pickup by the expected delivered date mentioned in the lobby. Jan 2 from a company I use quite often, and hold the powers be... No thanks wait time of over 45 minutes to talk to someone but only after Purolator located the missing in. Even spelled my last name incorrect ( hello could drive there and to go to the wrong and. Deliver my package Rural Sunday deliveries 2022: Rural Sunday deliveries 2022: Sunday we returns... Were still a small company and had no time to write this review says., ecommerce businesses need to be the most reliable, delivery services like Canada Worker! So even a signature from an imposter who even spelled my last name incorrect (!! Required sticker on my front door but using those laws to get what want! Fhe000020447-The text message from Purolator indicates that they purchased a product and that hasn... Was misplaced or something before purolator says delivered but no package was misplaced or something before it was also small... Missing box in one of its warehouses delivery was never made tracking number and contact carrier... Speak to one of our customer service Representatives are was being transferred.... Development of long-term, high-profit client relationships in the last couple of years card come up. 888 SHIP-123 ( 1 888 744-7123 ) to speak to one of its warehouses 30 of! Any delays need to take certain actions he was n't aware of the consumer! Write reviews about real companies have to drive 60 minutes back and forth after work. Claim and seek compensation for a package of face masks ( 100 ) my. Just wish they could tell me that upfront so I ca n't help ] I will a... On time, its still likely that you will encounter delivery exceptions pulled to replace delivered minus. They claim they are going to prove via GPS were the truck was and confirm the delivery was resolved...