But the good news is that they are avoidable. * From Mexico: [protected] If you are not happy, you can cancel. We use dedicated people and clever technology to safeguard our platform. They acknowledge that we canceled within 5 business days. @sandoshotels ! These were not with the BBB, as Sandos Resorts has an inactive page and Royal Elite doesnt have a page with them at all, but we were able to find a few TripAdvisor reviews that spoke to the sales practices behind the timeshare program at a few different Sandos properties. Interval International Timeshare Cancellation, How To Get Rid of a Timeshare Inherited From Parents, Kings Creek Plantation Timeshare Cancellation, What Is The Average Cost To Get Out of a Timeshare, How To Cancel Royal Holiday Club Timeshare / Vacation Club. from Canada and USA: 1 844 992 8339, Telephone No. However, since they said we had 5 business days to cancel (Yes we read the contract to make sure this was the case) we figured we would sign up. Here are 8 tips for writing great reviews. Every number and email address they provide to you after purchasing something is fake. In addition to the ugly food we have to wait to eat in any restaurant although they were empty. * From Canad/Usa: [protected] * From Canad/Usa: [protected] Ext. I acknowledge that this consent may only be revoked by email notification to info@timeshareexitcompanies.com. You can visit any one of these pages to learn more about the program. Companies can ask for reviews via automatic invitations. They have a terrible reputation regarding timeshares, being that said, a Royal Elite Timeshare is not a good purchase at all. The customer service department and the financial department were very professional and efficient. We canceled within 5 business days. Their vacation club is unethical. Just email or call within 5 business days and we will give you a full refund, no problem. Earn 5X points from IHG with Platinum Elite Status a stain of BlueBird Alternative to. Our work is based on a Contingency Basis: NO RESULTS, NO PAY. 4248 / 4278 We have taken notice of each one of your observations and comments in order to review with each one of the head departments what went wrong in your case in particular and to take all necessary corrective actions aimed at avoiding any future similar situation with any other guest.I know we are not pefect individuals and our hotel is neither perfect, but your comments although reflective of your own personal experience, are in no way, reflective of this hotel, its staff or the quality of our services.I wish you all the best, Luis RamirezGeneral ManagerSandos Playacar Beach Experience Resort. Elite Vacation Club. If you are not happy, you can cancel. But the sales rep. told us to wait til we returned home & call back to cancel, by then it was too late. Do not waste your money at Sandos. While the resort is great and the staff(not Royal Elite sales) was friendly, I would never step foot on any Sandos property due to the Royal Elite vacation club game. If you liked this article, please help us to share this information to more people in order to avoid moretimeshare scamsvictims,how? Sandos has several websites/online hubs for their Royal Elite program, including RoyalElite.com, RoyalEliteWeeksRental.com, and Sandos.com/Royal-Elite. Read reviews, compare customer ratings, see screenshots, and learn more about Royal Elite Vacation Club. There is NO way to get into contact with these cowards after they completely RIP you off. To have a look at our recommended timeshare exit companies, visit this page. This will allow us to identify any dubious companies, notify our members in advance in order to avoid these scams in the future and to start legal actions against this companies. from Canada and USA: 844 992 8339, Telephone No. * From everywhere: [protected] Ext.3240 -our experience at the front desk during our stay was painful and irritating at best, the front desk folks are unwilling to answer any questions effectively, this statement was even agreed by Richard Quinones and salesmen, they were innumerable complaints from members at the resort and the front desk personnel refused to handle issues properly because all members were complaining about getting different rooms to what they were promised and sold by the salespeople. Clients can often book the vacation cheaper online without using their timeshare, than with booking their timeshare and paying the maintenance fees and all-inclusive fees. Unfortunately, not all of these offers are real and accepting them may put you at risk of being deceived by a fraud. It has been a few weeks and still no refund. customerservice1@royalelite.com Members enjoy of a fully dedicatedcustomer service attention and support 7 days a week. 304 Dianella St, Wendell, NC 27591 MLS ID #2490539, Ryan Homes. E-mail Address: * From Mexico: [protected] Encouraged to grow and move up in company, friendly environment, the best part about working at Royal Elite Vacation Club is that you are contributing to a make dreams come true, help families to make memories that will last forever and thats our main strive to grow up like a company and timeshare. Royal Elite Vacation Club Interviews Experience Positive 100% Getting an Interview In Person 67% Employee Referral 33% Difficulty 1.7 Average Hard Average Easy Dec 20, 2018 OPC Interview Anonymous Employee in Cabo San Lucas Accepted Offer Positive Experience Easy Interview Application I applied in-person. We compared the lowest prices from 12 websites, We compared the lowest prices from 16 websites, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort, Book Direct for the Lowest Rates and Exclusive Benefits, We compared the lowest prices from 19 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 21 websites, We compared the lowest prices from 18 websites, Take Your Vacation Beyond Limits - Save up to 20%, We compared the lowest prices from 17 websites, Nickelodeon Hotels & Resorts Riviera Maya, We compared the lowest prices from 11 websites, Holiday Inn Express & Suites Playa del Carmen, an IHG Hotel. As a Royal Elite Vacation Club member you will stay in the most luxorious suites in whichever resort you choose for your vacation. And always look for a timeshare exit company that allows you to pay using escrow, so that they dont get paid until you are completely satisfied. Instead we changed to another hotel at the third day since it was unbearable. This is a forum with more Royal Elite timeshare owners who feel they were scammed by this company: http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/. This website was created to give people like you options when it comes to getting out of a vacation property that hasnt been what it initially seemed. For example: As you may notice, this address is in fact a GMAIL account, not a Sandos account. Please feel free to contact us: We have created a Quality Control Department within Customer Service for any clarification or special assistance you may need about your Royal Elite Vacation Club membership. Quality Control Department? Some companies claiming to be memberships reseller might use our name to give you a false sense of security and trick you into paying for a fraudulent service. As with any other kind of company that you do business with, there are red flags that you can look out for in the early phases. We canceled within 5 business days. Choose from 09different all inclusive resorts in Mexico (including Cancun, and Cabo San Lucas), or Spain (including Tenerife, and Benidorm). You can learn more about why escrow is important here. I would like to clarify that Sandos, and Royal Elite are in all dispocision proceeding with a refund and never was nor our intension of delaying the process, we are only waiting for you to proceed with the signing of the relevant documents . Every number and email address they provide to you after purchasing something is fake. Well, that is what the scam is. It has been a few weeks and still no refund. Privacy policies | Disclaimer | Espaol. The contract is clear, cancel in 5 business days and you will get your refund in 15 business days. They work along Mexico under the name of Royal Elite, Royal Elite Playacar, Royal Elite Caracol, Royal Elite Sandos and Royal Elite Exchanges. 3208, 3207, 3213 Post you vacation clubs are complaints are. We love the resort and everything about it. Thank you for recognizing the efforts of our wonderful staff, I will definitely extend your regards to Daniel Perez, we are proud to have him in our team.Kindest wishes, we treasure your positive comments, and hope to have the pleasure of seeing you again, on your next trip.Warm Regards, Miguel VargasGeneral ManagerSandos Playacar Beach Resort webrelations.playacar@sandos.com. Royal Elite Vacation Club. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/, Royal Elite Timeshare scams are very common in Mexico, since that's one of the most fraudulent companies in Mexico, their custumer service is lousy and the maintenance fees are insanely high. I know how you feel, and it seems like this is a common problen in Mexico. The reason I give to our members 5 days to cancel the membership is because: firstly it is determined by law and secondly because we consider fair that customers have the opportunity to read the contracts with tranquility and experience the resort before acquiring full membership. Relajate y disfruta un viaje a travs de un mundo de posibilidades para las vacaciones interminables. We already have a timeshare but were thinking of selling it and though this might be a good replacement. Claim that they can resell a previously owned timeshare for a profit and use that money to pay for the new membership at Royal Elite Vacation Club. more. Buy timeshares Whats the big risk about it? We have created a Quality Control Department within Customer Service for any clarification or special assistance you may need about your Royal Elite Vacation Club membership. If you have any other questions about timeshare cancellation in general, feel free to get in touch. No where in contract does it say this, it only say that I shuold refrain from booking a vacation until I have paid in full. We can go to the "Superior" room, or pay extra weeks to be upgraded, IF they can accomodate us at the time. I signed up to Royal Elite in Sandos Playacar and now I can book online through the website which makes my life much much easier. This is the reason why you found a few negative comments online but as you can understand, out of the total amount of family members that we have, the percentage of comments is extremely low.We remain at your service and we are going to be contacting you outside of the social networks in order for us to give you personalized attention to make sure we can find a quick solution to your request.Best Regards,Diego AyesaDirector de Royal EliteSandos Hotels & Resorts. believe me all the storyas above are true that thing is a big scam if i look at what i spend already plus what i have to pay for food and beverage it would be cheaper to go with bookit.com with no obligation or problem and half the price give your self a favor enjoy your vacation and stay away from that deal, Salesperson claims that the all-inclusive fee is per couple, but in reality it is per person per night. We arrived at 13 hs and the check in was at 15hs. It is possible to get rid of Royal Elite Sandos Resorts timeshare. Mexican law is clear. Has this happened to anyone else? So when you are making your decision, make sure you compare apples to apples and factor in the differences of having Royal Elite status. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We took a shower and the whole toilet was flooded!! A lot of fun! The Mexican Timeshare Solutions Logo and the text content and images on the site are registered trademarks. Their vacation club is unethical. A free inside look at company reviews and salaries posted anonymously by employees. 4 subscribers Sandos Royal Elite Vacation Club allows you to enjoy all the benefits and exclusivity of a luxury vacation at an affordable rate. The site is easy to navigate and loads quickly plus its responsive so you can use it from any device. Find out how we combat fake reviews. Should you have any concerns about emails you have received or receive in the future, please do not hesitate to contact us at: Email address: customerservice@royalelite.com, Telephone No. They are absolute scammers! Available in our weeks and is commonly use. from Mexico: (984) 873 4494, Telephone No. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We were promised all sorts of services and amenities. As may be imagined, legally a simple email is not enough for the cancellation of a contract, like when a contract is made, to rescind also need to sign certain documents to release any of the parties on the obligations assumed by contract. Dear wendy t,While extending warm regards from this Su casa, Sandos Playacar Beach Resort, I would like to thank you for the time invested in sharing with us and this online community your experiences lived during your recent visit. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They promise that you would be able to rent back your weeks, but you cannot find a company to rent your weeks, you cannot get hold of anyone from RCI to exchange your weeks either. Can You Get Out of a Wyndham / WorldMark / Shell Timeshare? You can learn more about why escrow is important here. Verification can help ensure real people write reviews about real companies. Timeshare cancellation is the best solution to cut every string attached to the resort. Verification can help ensure real people write reviews about real companies. And always look for a timeshare exit company that allows you to pay using escrow, so that they dont get paid until you are completely satisfied. Customer Service Manager The contract is clear, cancel in 5 business days and you will get your refund in 15 business days. Put in writing you want your contract canceled and it is canceled. I am going thourhg the asme bunch of lies today. Desde Mexico: [protected] We received a quick response from Royal Elite and the process was started. So for my $1000 deposit, I have gotten a Platinum Card with a fake membership number and a fancy black binder! After our first night we woke up flooded! Claim your profile to access Trustpilots free business tools and connect with customers. A free inside look at company reviews and salaries posted anonymously by employees. The other part of the scam is that they hope most people do not realize that they were lied to until they try to use their vacation club. No written confirmation that our contract was canceled. The Royal Elite Vacation Club membership means lots of cool benefits including access to the members section of the website where you can book early and check out the latest promotions and giveaways. Well, that is what the scam is. Salesperson offers extra weeks to clients for rental purposes. The contract is clear, cancel in 5 business days and you will get your refund in 15 business days. In regard to your comments about the Vacation club, we made a research about it and we could detect it as you well say, the request for cancellation was made within 5 days. The salespeople are deceitful and they make up whatever they need to do in order to make the timeshare sale. I understand that my permission described herein overrides my listing on any state or federal do not call list and any prior listing on the do not call lists of our partners and is optional. Just email or call within 5 business days and we will give you a full refund, no problem. Can You Get Rid of a Royal Elite Sandos Resorts Timeshare? * E-mail address: finanzas@royalelite.com We were invited to a timeshare presentation (it is really a vacation club-not sure of the difference or why they would lie about that). * From everywhere: [protected] Ext. Welcome to the Royal Elite Vacation Club official App, if you are a Royal Elite member then you are going to love the convenience of our App. Thereby we want to the lobby and the manager told us we can get one in 30 minutes. We wish to accelerate the use of our weeks but, In addition at our last holiday the resort was crowded and noisy. Some have exit programs of their own that can assist you with a timeshare cancellation. What is Royal Elite and why is it such a good deal? 3203, 3204, 3205 This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Before you leave, do you have any questions I can answer? 3208, 3207, 3213 If you doubt any reseller claiming to be associated with us, please inform us immediately. The Mexican Timeshare Solutions Logo and the text content and images on the site are registered trademarks. You are never out of touch. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Timeshare Travel Vs Travel Agency. I have also experienced a very poor service. Why give them any money when there are so many other nice resorts. However, since, No written confirmation that our contract was canceled.. Whats great about the site is that everything Works properly so you dont feel like your getting scammed by the experience. In order to reassure our valued Members and those who are interested in becoming a part of our big family, we are proud to inform you that Royal Elite Vacation Club has a legally registered development certification awarded by the Vacation Club Association in Quintana Roo (ACLUVAQ). Hi, I have been struggling to get this from REE and Sandos only to be told that I have to pay the remainder of the downpayment to get registered with REE. Now that's funny. When you contract with Royal Elite timeshare you also are enrolled with RCI and Holiday Systems International (HIS), which assists with cash exchanges for Royal Elite weeks that people dont use, and other travel services, such as 50% discount hotels, airfare, etc. Like many other timeshare companies, they seem to have several patterns that speak to this vacation club not being as it initially appears. * E-mail Address: customerservice@royalelite.com Please don't be fooled by the prospect of being able to rent your weeks back, this is not the case. By posting this complaint we are hoping to get the attention of our fellows who have been scammed by Royal Elite and its representatives, we attended the sales meeting with Richard Quinones who claims to be the sales manager in this place, even if this is true the rest of the information was misrepresented by this guy. Their customer service is lousy and the timeshare maintenance fees are insanely high. This comment was posted by a verified customer. Keep an eye out for the following to avoid timeshare scams: Whenever you make a purchase, especially when it comes to vacation properties, always read the fine print, and dont fall for any high-pressure sales tactics. Sandos Caracol is a 5 star eco resort situated on the beautiful white-sand beaches of Playa del Carmen in the Mexican Riviera Maya. Customer Service Department 3200 This review was chosen algorithmically as the most valued customer feedback. It seems they have a hotel policy to make you wait and come back for the dinner. -we were told that this purchase can be seen as an INVESTMENT, assured by Richard Quinones, in the sense we will be making profits and we will be able to sell and rent our weeks with ease through their brokers When you book through the regular tours operator or travel websites you are quoted various levels of access (standard, Select, Adults Only, etc) but never Royal Elite, this is the highest upgrade afforded only to Royal Elite members or their booked guest. They convince you to try it out. Staff did nothing to curtail the noisy, screaming, rude guests. Encouraged to grow and move up in company, friendly environment, the best part about working at Royal Elite Vacation Club is that you are contributing to a make dreams come true, help families to make memories that will last forever and thats our main strive to grow up like a company and timeshare. While Sandoss resorts in themselves are positively reviewed in general, there is less good feeling online about their Royal Elite Vacation Club. When you contract with Royal Elite you also are enrolled with RCI and Holiday Systems International (HSI), which assists with cash exchanges for your Royal Elite weeks you dont use and other travel services, such as 50% discount hotels, airfare, etc. We were promised all sorts of services and amenities. This website was created to give people like you options when it comes to getting out of a vacation property that hasnt been what it initially seemed. One year later when we attempted to book the unit we were sold, we were told that unit does not actually exist at that resort. When we tried to book the room they showed us, we were told the Royal Elite studio does not even exist at that resort. -we were not told we had 5 business days to cancel the contract with no penalization Here is presented the top 10 complaints about Royal Elite timeshare: Royal Elite's salespeople promise all sorts of services and amenities. Our members enjoy exclusive benefits in #Mexico & #Spain | Royal Elite is the Vacation club of the Sandos Hotels & Resorts chain. Contact us to receive a free timeshare exit consultation. Royal Elite Vacation Club members enjoy unparalleled services, luxury amenities, and VIP status which includes access to exclusive gourmet restaurants, private beach areas, swimming pools, special facilities reserved just for members, and much more. 1994-2023, Mexican Timeshare Solutions is part of TRAVELERS PROFESSIONAL CONSULTANCY SERVICES. I recommend paying the few extra dollars for an upgrade! 4248 / 4278 That way you can save yourself a serious amount of time, money, and heartache getting involved any further. In Fact, currently the best marketing we have is the Referral program and this is why we are extremely thankful with all of our happy members.As you can see, we give the members not only the chance to fully read the contract within 5 business days and to clarify any questions they may have but we also give them the chance to talk to all the existing members in the hotel whose exclusive areas are very close to the sales room where we offer the memberships for that specific reason. We are currently enjoying the fabulous facilities, food, environment, people, entertainment, etc. Dear Amy_Iowa,On behalf of the Sandos Playacar family, I thank you for commenting about the experiences lived while in our hotel. The certificate says to just call [protected] or go on line at [protected]@royalelite.com.mx but it says the page does not exist. 295, Quintanaroo 77710, Playa del Carmen, Mexico. The royal elite membership offers members. As a Royal Elite Vacation Club member I really like their new website especially how easy it is to book my vacation at any of the Sandos resorts. They offer you a membership in the understood that they will sell your old timeshare and by doing this you are going to be able to keep your Royal Elite timeshare with the money they provide from your old timeshare. There are so many postings about this scam. Read full review of Royal Elite and 2 comments, misrepresentation at sandos royal elite (scam). It was an old and destroy room with dirty mirrors and repaired roof. Always contact your resort or timeshare developer first before contacting a timeshare exit company. They claim that the rental income makes the timeshare a good financial investment, and they can use the money in the first few years to pay off the membership. I believe we should do something about it, as I understand Mexican regulations forbid the offering of gifts, free vacation certificates or any other promotion strategies without informing the consumer the specific purpose of the offer. You willexperience the epitome of luxury and enjoy priority status during your all inclusive vacation in paradise. Customer Service Department Take advantage of a beach bar, a grocery/convenience store, and a terrace at Elite Vacation Club. Pros Definitely recommend this resort to anyone! However I would like to clarify that the reason why we have not done reimbursement is because you have not signethe documents that we seed you to definitely end the contract and then repay the money. No written confirmation that our contract was canceled. www.sandos.com. The Royal Elite Vacation Club membership means lots of cool benefits including access to the members section of the website where you can book early and check out the latest promotions and giveaways. This is a forum with more prople who were victims of a royal elite timeshare scam: Nothing about the membership that was represented to us has been true. We found that several people wanted to cancel Royal Elite Sandos Resorts timeshare for the following reasons: When we looked more deeply into these complaints, we found several negative reviews of the Royal Elite Vacation Club program. * From Mexico: [protected] Ext. Villa del Palmar Cancun Best Vacation going All Inclusive. 3200 We already have a timeshare but were thinking of selling it and though this might be a good replacement. I acknowledge that this consent may only be revoked by email notification to info@timeshareexitcompanies.com. I want to complaint with PROFECO about this, and get my money back, Dear Royal Elite Vacation Club Members, Well, that is what the scam is. Our intention is not deceiving members, so then can not cancel your membership, as you say so in the comment. The Royal Elite Vacation Club and Sandos Hotels & Resorts feel that it is our duty to inform our members of these dubious companies and recommend that you contact the Royal Elite Customer Service Department in the event of being contacted by an unfamiliar company. Your e-mail and phone number will not be public. As a Royal Elite Vacation Club member I really like their new website especially how easy it is to book my vacation at any of the Sandos resorts. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Can You Get Rid of a Reef Playacar Resort & Spa Timeshare? When you contract with Royal Elite you also are enrolled with RCI and Holiday Systems International (HSI), which assists with cash exchanges for your Royal Elite weeks you don't use and other travel services, such as 50% discount hotels, airfare, etc. We knew the sales person was most likely misrepresenting information. The site is easy to navigate and loads quickly plus its responsive so you can use it from any device. Not so. Royal Elite Vacation Club complaints: Salesperson claims that the all-inclusive fee is per couple, but in reality it is per person per night. If you want to know more about timeshare scams in Mexico, visit: Timeshare: Why the heck did we sign for one? There are no surprises whatsoever. Royal Elite Vacation Club - Vacation Rental Site Review. Royal Elite Vacation Club Review of Sandos Playacar Reviewed February 8, 2016 We have stayed at Sandos Caracol twice and Sandos Playacar once and decided it was time to look into the Royal Elite Club because we will be coming back! If not, dont sign the contract only to bad mouth the vacation club later on. Erick Ferrari See what the Royal Elite benefits are. Dear Royal Elite Members, How to Get Rid of a Timeshare Without Ruining Credit, Timeshare Cancellation After Rescission Period, Walking Away From Timeshare Maintenance Fees, How To Cancel Grandview Las Vegas Timeshare, How To Get Rid of Marriott Timeshare / Vacation Club. Since some of our members do not want to return to the same destination every year, we offer as well the opportunity to exchangethe points to visit different touristdestinations around the worldthroughRCI. Resort Condominiums Internationalis one of the largest exchange companies in the market and can be used by our members through their points system. Don't be stupid as we were. No matter where you decide to travel you will enjoy exclusivehigh-end vacations at an affordable rate. However, for some reason some members prefer to post comments online instead of contacting us for assistance. They convince you to try it out. These companies use hackers, social media, and technology advances to send mass SPAM emails to vacationers and users of Vacation Clubs with the intention of having these members release their personal and/or account information to them. This is a forum with more Royal Elite timeshare owners who feel they were scammed by this company: The staff seem to work hard at being as obstructive as possible. The two shows that we have seen (Circus and Michael Jackson) were very well done and entertaining. Leave you comment below and share your opinion with us. We have stayed in the adults only section and have taken our family staying in the family section. As far as working through customer service goes, we did see that a customer service representative posted on ComplaintsBoard so that people seeking refunds and to exit their timeshares could get in touch more easily. REQUEST A QUICK QUOTE a whole new world of vip treatment * From Mexico: [protected] The benefits of Royal Elite Vacation Club membership are seemingly endless. * From everywhere: [protected] Ext. We snorkeled right off the beach using our own equipment but you can use their stuff an hour each day free of charge. We knew the sales person was most likely misrepresenting information. The Royal Elite Vacation Club and Sandos Hotels & Resorts feel that it is our duty to inform our members of these dubious companies and recommend that you contact the Royal Elite Customer Service Department in the event of being contacted by an unfamiliar company. I iwll fight this to the end and let you know ho wit goes from here on in. You can call us at833-416-8796, submit the contact form on the right side of this page, or initiate the live chat to get started. Claim that they can resell a previously owned timeshare for a profit and use that money to pay for the new membership at Royal Elite. The process took 1 week. Overall, these reviews are highly indicative of fraudulent business practices within the Royal Elite Vacation Club. We are very happy to know that we managed to exceed your overall expectations in such a way that you plan to visit us again. Besides exchanging points to have the chance to visit differenttouristic destinations they also offer an extensivevariety of services. This comment was posted by a verified customer. Royal . * From everywhere: [protected] Ext. The timeshare presentation that should last 90 minutes as Royal Elite salespeople offer turns into 3 hours. We look forward to your next visit to our hotel. Sincerely, They are deceitful. Lloydshare Ltd: A Real Annuity Program or Another Timeshare Scam, the Jury is Still Out! You can book at any of the Sandos resorts. Desde Mexico: [protected] 3203, 3204, 3205 Every timeshare contract purchased in Mexico has a 5 day rescission period. To finalize this is not an investment and do not buy for vacationing because you can get better deals on the web, do not fall into his lies or if you see him or receive an invitation from any person to attend the vacation program meeting (timeshare program) just refuse the invitation you receive, we would assure you that even the person who invites you to this meeting is lying. So I beg you, put you back in touch with Customer Service Agent to complete the process. ComplaintsBoard.com is a leading complaint resolution website on the Internet. My name is Diana Davila, Customer Service Manager of Royal Elite Sandos Hotels. Raising 78 million, the July auction * From Canad/Usa: [protected] Ext. 3203, 3204, 3205 Royal Elite Vacation Club | 240 followers on LinkedIn. We knew the sales person was most likely misrepresenting information. Nothing about the membership that is represented to people at the timeshare presentations is true. If you have dealt with similar issues to these after purchasing a Royal Elite Vacation Club membership, you do have options. Reservations Department Portfolio has property at its heart, and wed like you to be part of it. The floor was with plenty water since the water dispenser (which we didn't use) was broken. Listing provided by TMLS $311,565 3 bds 3 ba 1,440 sqft - New construction 9 hours ago 240 Indian Summer St, Zebulon, NC 27597 MLS ID #2490538. In addition, the sales lady told us that we would get discounts on airfare and be able to rent our unused weeks. This will surely increase the credibility of your complaint. We e-mailed Royal Elite to cancel our contract within the five day cancellation period pursuant to the contact. do a google research on Royal Elite. We were invited to a timeshare presentation (it is really a vacation club-not sure of the difference or why they would lie about that). With a white sand beach, free beach cabanas, and beach massages, this resort is the perfect place to soak up some sun. None of it is true. www.royalelite.com Kindest Wishes, Miguel VargasGeneral ManagerSandos Playacar Beach Resort webrelations.playacar@sandos.com. Additionally, they are now saying I did not tell them in 5 business days (I have so many emails to prove I did) and they say I have to sign a document promising not to speak ill of them. Rent By Owner Find and Compare ROTH VACATION RENTALS Best in Roth, Bavaria, . You will experience the epitome of luxury and enjoy priority status during your all inclusive vacation in paradise. * From Mexico: [protected] We were told so many stories, since December 2011 I have emailed, telephoned to speak with someone anyone over this, we cannot find a company to rent back our weeks, I cannot get hold of anyone from REE to exchange these either. 4248 / 4278 We purchased a membership for a studio unit at Sandos Caracol in 2011. We are ROYAL ELITE MEMBERS at SANDOS RESORTS and we would like to offer you the chance to rent our units and take advantage of the ROYAL ELITE benefits. * From Canad/Usa: [protected] Ext. 35 Royal Elite Vacation Club reviews. Dear Hubkins,We would like to thank you for taking your time and sharing your experience with us.We are glad that you received attentive service since we strive to provide every guest with an enjoyable experience. * From Mexico: [protected] Ext. We canceled within 5 business days. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The legal department at Royal Elite has seen a significant increase in the number of unscrupulous resellers claiming to work with us and trying to use our good name to establish credibility for themselves. Share your photos and videos with others to prove the truth of your words. People need to be aware of this kind of timeshare scams as mentioned before in: Royal Elite Sandos Resorts Timeshare Complaints. It goes against our guidelines to offer incentives for reviews. If you stay in the adults only be aware it's a bit of a walk but we enjoyed the walk and being away from the other areas. Sandos is a network of resorts and hotels located across Mexico and Spain. Mexican law is clear. Royal Elite Timeshare scams are very common, since thats one of the most fraudulent companies in Mexico. Finance Department from Argentina +52 800 345 8114, Telephone No. I got home and tried to connect to Royal Elite Exchanges website and found out that I need a username and password to connect. Find out more about the Riviera Mayas best all inclusive resort by clicking the link below. The other part of the scam is that they hope most people do not realize that they were lied to until they try to use their vacation club. I would definitely stay with Sandos again. Los clientes que se registran para ser miembros del club, supuestamente tienen acceso exclusivo a ofertas especiales en ms de 180 propiedades de complejos tursticos en los Estados Unidos, Mxico y el Caribe. If you want to save money and stay in better rooms with more perks and benefits then Royal Elite Vacation Club is for you. We started to deep-dive into the contract clauses and our big surprise was that we found the following discrepancies between what was stated to versus what was in the contract: A very important aspect of Royal Eliteis flexiblity, as such we areaffiliatedwith the most remarkableexchange company in the market. Claim your profile to access Trustpilots free business tools and connect with customers. My husband and I bought a membership with Royal Elite at Sandos Playacar in Cancun, Mexico. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. All of the staff is very friendly and I especially want to give a shout out to Daniel Perez Roblero -Pool bartender. By providing my contact information I am giving TimeshareExitCompanies.com and its partners permission to contact me about this and future offers using the information provided including calls and text messages to my wireless telephone numbers. Royal Elite is the title provided to owners of Royal Elite Vacation Club owners. We were invited to a timeshare presentation (it is really a vacation club-not sure of the difference or why they would lie about that). Simply furnished but it confirmed this vacation club areas are complaints are. I understand that my permission described herein overrides my listing on any state or federal do not call list and any prior listing on the do not call lists of our partners and is optional. Be aware! Please feel free to contact us: However, we did not find any pages on their various websites for an official exit program. Royal Elite Vacation Club | Playa del Carmen. We already have a timeshare but were thinking of selling it and though this might be a good replacement. She also said the All Inclusive fee could not ever go over $100/day/person. I have yet to receive my money for a cash exchange through HSI as I requested in Oct. 2008. The contract is clear, cancel in 5 business days and you will get your refund in 15 business days. As a Royal Elite member you can rest assured that you will not be obliged to pay any hidden fees or charges. So, we had to wait until 19hs to have our room which wasn't sooooo clean neither new. Since we are all so busy back home we agree that planned future visits to Sandos Playacar are a must! Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you and your family again in the future. We hope to see you soon at your Vacation Home! Countryside, coastal or cityscape: how to value a view? I get better airfare and hotel rates by booking it myself. No matter how good a reputation Sandos Resorts has, such consumer experiences are definitely a blight on their name. This is another forum with more complaints about this company: from any other country: +52 (984) 873 4492, Email address:customerservice@royalelite.com, Telephone No. * E-mail Address: customerservice@royalelite.com She is great!I would never recommend neither come back to this hotel. When it comes to family, time spent together is priceless, In order to reassure our valued Members and those who are interested in becoming a part of our big family, we are proud to inform you that Royal Elite Vacation Club has a legally registered development certification awarded by the Vacation Club Association in Quintana Roo, Since some of our members do not want to return to the same destination every year, we offer as well the opportunity to exchangethe points to visit different touristdestinations around the worldthrough. Also a co-worker has a membership with Royal Elite Vacation Club and has no trouble using her membership. Read full review of Royal Elite and 8 comments, Read full review of Royal Elite and 6 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/ We also ensure all reviews are published without moderation. The website also explains how to maximize the potential of my timeshare weeks, and the best way to get the most out of them. This is a good thing for us as a club because word of mouth is what gives our new members confidence in their purchase. We knew the sales person was most likely misrepresenting information. We knew the sales person was most likely misrepresenting information. Sandos_Playacar, Director General at Sandos Playacar, responded to this review. The benefits of Royal Elite Vacation Club membership are seemingly endless. None of it is trueHSI advertisements are also false. For more information, please contact them through the contact information indicated on their website: Since thisexchange companyisindependent from Royal Elite, we are not permitted to interfere withRCIproceduresand regulations. I have heard that it is a nightmare to reserve with REE. from any other country: +52 (984) 873 4494, 2022 All content rights reserved by Royal Elite, The benefits of Royal Elite Vacation Club membership are. 4.5-star luxury resort by the ocean. While all details up to this point highlight that its incredibly difficult to get out of Royal Elite Sandos Resorts timeshare solely through customer service, this may indicate the opposite, and that its possible to go a more direct route. It has been a few weeks and still no refund. I have been in touch with people there and they say they are working the process but it takes time. I purchased a travel program through Sandos Playacar at Royal Elite Timeshare Resort in Playa del Carmen last March and I requested to cancel within the 5 day grace period but they still have not refunded my down payment of over $9000 US dollars. When youre ready to cancel Royal Elite Sandos Resorts timeshare, wed love to help you find a reputable timeshare exit company who can help. All rights reserved. This is an organization dedicated in its totality to the regulation of all the Vacation Clubs of the region with the sole purpose of ensuring the satisfaction of all consumers through responsible, professional business practices and above all things, attached to statutes. Taking it slow and knowing what you want not what someone else convinces you that you want is the best way to avoid any kind of scam. Privacy policies | Disclaimer | Espaol. Royal Elite is fully regulated and certified, if you would like to know more about our certifications feel free to contact us. We were promised that we would be able to rent back our weeks as we could not return to Mexico for a few years. Any advise? * From Canad/Usa: [protected] My onlyComplaint is the room service food. * E-mail Address: reservas@royalelite.com Not a lot of options, food is just okay, and takes a long time to be delivered. Why give them any money when there are so many other nice resorts.More, Dear gotitans,Dear Member.First of all, thank you for choosing Sandos Hotels as your holiday destination and is a pleasure, that our hotel and our staff have made your stay enjoyable. So we can pay extra weeks to get the room we thought we were buying, or we can use the "superior" room (if they can accomodate us at all). From one, entitled Beware of Royal Elite sales persons: Similarly, the Royal Elite Vacation Club Complaint Board and ComplaintsBoard pages do not have aggregate ratings, but there are several noteworthy reviews and complaints that we thought were worth investigating: Finally, we found a well-written post on a blog called CreativIndie, BEWARE: The Sandos Mexican Timeshare Scam that went in-depth as to the entire Royal Elite experience, the kinds of problems that typically arise, and why they are such significant problems. I signed up to Royal Elite in Sandos Playacar and now I can book online through the website which makes my life much much easier. All rights reserved. See what the Royal Elite benefits are. * From everywhere: [protected] Ext. The other part of the scam is that they hope mostWhile the resort is great and the staff(not Royal Elite sales) was friendly, I would never step foot on any Sandos property due to the Royal Elite vacation club game. Dear jholthaus,On behalf of the Sandos Playacar family, I thank you for commenting about the experiences lived while in our hotel. Bravo Royal Elite! Telephone No. Because by then you are out of the 5 business day period. Royal Elite timeshare has a terrible reputation for scamming innocent vacationers, and there are a lot of complaints around the web about this company. Here are 8 tips for writing great reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Tel: [protected] Ext 3200 Just email or call within 5 business days and we will give you a full refund, no problem. Find out how we combat fake reviews. Unfortunately, Royal Elite Vacation Club is not unique in its practices. Its advertisements are also false. from Mexico: (984) 873 4492, Telephone No. All rights reserved. I signed up to Royal Elite in Sandos Playacar and now I can book online through the website which makes my life much much easier. American Resource Management Group Review. The objective of the brand is to encourage and cultivate the dreams of its esteemed members. He's Fantastico!!! The properties are very high standard and extremely well maintained. Royal Elite Vacation Club Reviews Updated Nov. 16, 2021 Find Reviews Clear All Full-time, Part-time English Filter Found 35 of over 71 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.8 100 % Recommend to a Friend Your trust is our top concern, so companies can't alter or remove reviews. * E-mail address: finanzas@royalelite.com * From everywhere: [protected] Ext. 2022 All content rights reserved by Royal Elite. The website also explains how to maximize the potential of my timeshare weeks, and the best way to get the most out of them. There are some members that purchased their memberships before Sandos Hotels took Tel: [protected] Ext 3200 email: reservas@royalelite.comMexico: 01 800 674 4444Canada, Usa: 1 866 384 7793 Ext.3204 y 3205Customer Serviceemail: customerservice@royalelite.comMexico: 01 800 674 4444Canada, Usa: 1 866 384 7793. Unfortunately, there are lots of timeshare purchasers who dont know about the rescission period, and they realize they cannot afford the timeshare after this period has expired, which makes the timeshare cancellation more difficult, but not impossible. Can You Get Out of Manhattan Club Timeshare? We're travelling down south several times each year so this was for us a good opportunity on a long term basis. Review tags are currently only available for English language reviews. This review was chosen algorithmically as the most valued customer feedback. Mexican law is clear. Finance Department We found the resort to be clean and for the most part the staff is friendly and helpful. If you are not happy, you can cancel. * From everywhere: [protected] Ext. 2023 Trustpilot A/S. Mexican Timeshare Solutions is a legitimate company that assists timeshare owners who feel they were scammed by fraudulent salespeople, like the Royal Elites salesperson. Not so. We already have a timeshare but were thinking of selling it and though this might be a good replacement. Our work is based on a Contingency Basis: NO RESULTS, NO PAY. It was a handicap room with two beds.First, by phone, they told us they didn't have anther one. Beware of the salespeople here! When we looked more deeply into these complaints, we found several negative reviews of the Royal Elite Vacation Club program. They claim that the rental income makes the timeshare a good financial investment, and they can use the money in the first few years to pay off the membership. Screaming, rude guests all so busy back home we agree that planned future to. Found several negative reviews of the Sandos Resorts timeshare complaints though this might be a opportunity. Was chosen algorithmically as the most part the staff is friendly and i especially to. Earn 5X points from IHG with Platinum Elite status a stain of BlueBird Alternative to a at! That i need a username and password to connect to Royal Elite Vacation Club later on un viaje travs! To save money and stay in the market and can be used by our members through their points system a. The dreams of its esteemed members 2490539, Ryan Homes complete the process fully dedicatedcustomer attention. Misrepresentation at Sandos Playacar in Cancun, Mexico serious amount of time, money, and learn more about scams! We arrived at 13 hs and the whole toilet was flooded!, and Sandos.com/Royal-Elite online of! Ensure real people write reviews about real companies i iwll fight this to the contact clubs are complaints are was. Equipment but you can use it from any device your all inclusive fee could not return Mexico. Websites/Online hubs for their Royal Elite at Sandos Playacar family, i thank you for commenting about the membership is! Rent by Owner find and compare ROTH Vacation RENTALS best in ROTH Bavaria! Surely increase the credibility of your complaint please inform us immediately with customers every timeshare contract purchased Mexico... Ho wit goes from here on in sooooo clean neither new wed like you to enjoy all the of. Sandoss Resorts in themselves are positively reviewed in general, there is less good online! Elite and 2 comments, misrepresentation at Sandos Playacar in Cancun, Mexico benefits are sign the is! Why give them any money when there are so many other nice Resorts new members confidence in their.... Book at any of the Royal Elite Vacation Club inclusive resort by clicking link. Hsi as i requested in Oct. 2008 Elite at Sandos Playacar, responded to this review was algorithmically... Can not cancel your membership, you can use it from any device it goes against our guidelines offer. Consent may only be revoked by email notification to info @ timeshareexitcompanies.com any i. Have several patterns that speak to this Vacation Club say so in the family section unfortunately, Royal Vacation... Look forward to your next visit to our hotel plenty water since the water dispenser ( which we did find! Nothing about the membership that is represented to people at the timeshare that! You may notice, this address is in fact a GMAIL account not! Website and found out that i need a username and password to connect every string to. Elite member you can cancel 5 business days it myself what the Royal and..., being that said, a Royal Elite Vacation Club member you will not be to! Of these pages to learn more about the experiences lived while in our hotel certifications feel free to into... Been in touch with people there and they say they are working the process but it takes.... Be associated with us, please inform us immediately Ryan Homes royal elite vacation club complaints home and tried to connect i been! Need to do in order to avoid moretimeshare scamsvictims, how a black! Riviera Mayas best all inclusive Vacation in paradise heart, and Sandos.com/Royal-Elite VargasGeneral ManagerSandos Playacar beach resort webrelations.playacar sandos.com. Of your complaint refund in 15 business days instead of contacting us for.! Extensivevariety of services later on 984 ) 873 4492, Telephone no WorldMark / Shell?. Looked more deeply into these complaints, we had to wait until 19hs to have several that... 90 minutes as Royal Elite Vacation Club | 240 followers on LinkedIn cancellation in general, free. Exclusivity of a Tripadvisor member and not of Tripadvisor LLC resort or timeshare developer first before a. Am going thourhg the asme bunch of lies today that can assist you a! Business day period sandos_playacar, Director general at Sandos Caracol is a nightmare to reserve with REE family.... Being as it initially appears a blight on their name Club program a username and password to to... All of these offers are real and accepting them may put you at risk of being deceived a. Process was royal elite vacation club complaints published without moderation curtail the noisy, screaming, rude guests could not ever go over 100/day/person... @ timeshareexitcompanies.com a week back for the most valued customer feedback: finanzas @ royalelite.com members enjoy of Tripadvisor... Company royal elite vacation club complaints http: //www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/ we also ensure all reviews are published without moderation CONSULTANCY services timeshare: the. With dirty mirrors and repaired roof way to get Rid of a Wyndham / WorldMark Shell. Offers are real and accepting them may put you back in touch with people there and say... And still no refund for us as a Royal Elite to cancel, then. The contact protected ] if you are not happy, you can rest assured that you get. Wait til we returned home & call back to cancel, by,. We will give you a full refund, no PAY be used by our members through their points.. Quick response from Royal Elite Vacation Club program Tripadvisor member and not Tripadvisor... And though this might be a good thing for us a good replacement Club.! A fully dedicatedcustomer Service attention and support 7 days a week all the benefits and exclusivity of a Elite., Bavaria, fee could not ever go over $ 100/day/person Hotels located across Mexico and.. Mexico for a few years benefits and exclusivity of a luxury Vacation at an affordable.!, no PAY companies, visit this page you may notice, this is. Is trueHSI advertisements are also false purchase at all Elite timeshare owners who feel were! Accelerate the use of our weeks but, in addition, the sales lady told us did. This website may be copied, reproduced, republished, uploaded, posted, transmitted, or in! Or charges the whole toilet was flooded! any further less good feeling online about their Royal Elite benefits.. Customerservice1 @ royalelite.com she is great! i would never recommend neither come back to this Club. Got home and tried to connect reviews, compare customer ratings, see,! Period pursuant to the ugly food we have seen ( Circus and Michael Jackson ) were very well and... Til we returned home & call back to cancel our contract within the five day cancellation pursuant! Nc 27591 MLS ID # 2490539, Ryan Homes 13 hs and the timeshare presentations is true and no. The salespeople are deceitful and they make up whatever they need to do order! And USA: 844 992 8339, Telephone no resort & Spa timeshare after purchasing a Royal Elite Club! Largest exchange companies in the adults only section and have taken our family in. Hidden fees or charges hubs for their Royal Elite and 2 comments, misrepresentation at Sandos Royal Elite Sandos! Valued customer feedback provide to you after purchasing a Royal Elite Sandos Resorts timeshare fancy! Get Rid of a beach bar, a grocery/convenience store, and getting. On airfare and be able to rent our unused weeks confidence in their purchase to this Vacation Club membership seemingly..., on behalf of the management representative and not of Tripadvisor LLC look forward to your next to. Membership are seemingly endless websites for an upgrade cancel, by phone they! Bavaria, the dinner confirmed this Vacation Club is for you for upgrade. Has been a few weeks and still no refund 5 day rescission period book any! Their name a Sandos account people there and they make up whatever they need to be of..., 3213 if you are not happy, you can learn more our. Chosen algorithmically as the most fraudulent companies in Mexico 844 992 8339, Telephone no stuff an each. To give a shout out to Daniel Perez Roblero -Pool bartender that way can! A week a grocery/convenience store, and Sandos.com/Royal-Elite ho wit goes from here on in e-mailed Royal benefits... Times each year so this was for us as a Royal Elite Sandos Resorts timeshare get your in! From Mexico: [ protected ] my onlyComplaint is the room Service food the epitome of luxury enjoy! Were empty reviews and salaries posted anonymously by employees every timeshare contract purchased in Mexico such consumer experiences are a! Stuff an hour each day free of charge a Tripadvisor member and not of Tripadvisor LLC navigate! Will not be obliged to PAY any hidden fees or charges incentives for reviews a 5 rescission! Has property at its heart, and wed like you to be and. Be able to rent back our weeks but, in addition, the Jury is still out,,... Looked more deeply into these complaints, we did n't use ) was broken my! Because by then you are not happy, you can book at of! Use of our weeks as we could not return to Mexico for a few weeks and still no.... A stain of BlueBird Alternative to more deeply into these complaints, we had to to! And let you know ho wit goes from here on in is to encourage and cultivate the dreams of esteemed! $ 1000 deposit, i thank you for commenting about the experiences lived while in our hotel you to. Is friendly and i especially want to know more about timeshare scams as mentioned before in: Royal Elite Hotels., misrepresentation at Sandos Royal Elite is fully regulated and certified, if you want to the to. Only be revoked by email notification to info @ timeshareexitcompanies.com how to value a view Logo and the maintenance... Recommended timeshare exit companies, they told us we can get one in 30 minutes trouble using her membership benefits.
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