If I hotspot from a phone I can get internet on all devices. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Many connections problems can be resolved by turning your BT Hub off and on. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. on We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. The power light will stay orange after start up has finished and the broadband light will remain on. Step 6: Click Add Server. If you think I helped please feel free to hit the "Thumbs Up" button below. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. Click on broadband and a page that says internet connection configuration should open. 31-05-2020 Monthly cost changed on Tuesday - no internet since then! Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. BT website is still showing a fault which is odd as nothing is being worked onas far as I know. 23h09, on If this doesn't work turn your Hub off and on again using its power button. If not then you can just undo the above steps and now know that it isn't a problem with DNS settings. Check your cables. Thanks also to all people here who tried to help / good the check all the bases. Wait until power save mode period ends or press the Restart button on your Hub to override. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Wait a couple of minutes for it to start. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Please can you help me? You should also check for other lights on the BT Home Hub's display. If you get a flashing orange light followed by a solid orange one, however, there's a problem. Get more information on BT Power Save mode. >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. Press and release your Hub's Restart button. At first devices did not seem to be working. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. Your device is not paired to your hub. Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. 30-05-2020 Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). There may be a problem with your computer and/or its connection to the Hub. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. Thanks for the reply. Your device cannot connect. This, BT's official advice rather unhelpfully states "shows that there's a problem somewhere". on Your Hub will restart and the Power light will glow steady blue. 31-03-2020 Press the Restart button on the back of your Hub. Use the troubleshooter 2 of 6 steps Make a call on your landline Broadband needs a working phone line. Check you can make a phone call and that there's no noise on the line. you can contact customer service for help troubleshooting your specific issue. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. Second, check that you havent got a The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. 16h28. Click on your model of Hub to find out what the lights mean. I happened to also have a new Hub ordered on this account a few weeks ago. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. If you still can't connect to the mobile network, contact us. If this doesn't fix it call 0800 111 4567. Full Fibre connection Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 If you need to disable this, follow these steps in reverse. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. Your Hub can't connect to your broadband line. It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine 22h19. Hope this helps you. There are also four ethernet ports and a USB slot. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. 1:55 PM. Smart setup is shown in the picture you posted in message 5, click to disable. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. Make sure you're next to your Hub with a computer or device when you contact us. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. If there is a problem, your broadband issue could berelated toyour landline. If you need extra support watch the video below. It is odd the hub blue light is on? Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? Updated 06/10/2022 This table shows other lights that you might see and how to deal with them. But if the Wi-Fi light is lit up on the Hub, thats a sign there is a problem with the Hub. weststreet78. There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. 13-06-2021 This doesn't affect our editorial independence. Broadband needs a working phone line. Check if the broadband cable (grey ends) is plugged incorrectly. Hub is back where it belongs. Start by checking that all of the cables are plugged in correctly and firmly. Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. The light will turn steady blue when your Hub is ready. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. When the hub's lights are on, it's ready. Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. Current speed test and fault status below on Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? Check your ADSL filters are plugged in correctly to your phone sockets. When you first plug in your hub, the lights will appear in this order. If you get stuck, see your hub's set up guide. Light on router is blue but no internet connection 1 user liked/thanked this post: I have this exact problem. If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. Don't forget to check your microfilter if you have one. Thanks again for the help - I have checked all / all look ok. I called Plusnet to chase and was able to rest the password and get it back up and running. Trying to work out your BT hub orange light from your BT hub green light? Wait for at least three minutes for it to turn blue. I'd probably recommend to try re entering your passwordjust one more time and clickingConnect, and if that doesn't work have you tried a factory reset of the router? Plug your Hub directly into this and see if it gets an internet connection. Step 4: Scroll down until you see the section called Configure DNS. Engineer said there must have been a line fault. Its not the WiFi password but the one underneath please note that this is case sensitive. Weve listed some expert tips to help you fix the problem quickly. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection make sure that your router is properly connected to the internet and that it is receiving a good signal. If you try to use them together, your broadband won't work. Open a new web browser window and follow the on-screen help wizard to get connected. I take it you've replaced the SETUP part with your account username? The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). 13h59. Your device is connecting to the mobile network. The "Ready" light: This should be on 24/7. The Hub is in Bridge mode and will act as a modem only. Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. best broadband deals. I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. These are the basics to what your hub lights mean. Click on your model of Hub to find out what the lights mean. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. The help and support page aren't working and the phone lines not open!!? If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. 1:43 PM Now wait at least 2-3 minutes for it to come back on and establish a broadband connection. I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. All still working ok. Can you post your router stats and we'll take a look? 30-05-2020 Ask questions and share tips with other people 24 hours a day. If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. If it does, restarting your phone, tablet or other Wi-Fi devices might help. If this doesn't work check the status of the lights (see below). Just unplug the power cable, wait a few seconds and plug it back in.) You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. Re: BT Hub - Blue light on but no internet on any devices. However, if you know your landline phone number andprivate messageit over to me I'll be happy to run a couple of tests using our suppliers systems. Your broadband is active, but your Hub can't connect. Get six months of BT broadband and TV half price. You will get a refund for the time is is out of service. Restart your device, and if the light is still red, contact us. Check the broadband cable. No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. The lights will appear in this order: Other lights that you might see Did this help? An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. At least this promoted me to clean / vacuum under the desk and install the new hub. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. on The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. Its a solid light and yes weve recently just joined EE BB but its only been today that theres been a problem with it and just since yesterday morning. If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. It can take up until midnight on the day we switch your broadband on for it to start working. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. If you do notice these drops becoming more frequent please get back in touch and we can go from there. Take a look at our suggestions below. If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. Using the Power button, turn your Hub off and then on again. On the Plusnet hub it says 'connected'. The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. Your device is using mobile data because your broadband is not working (two or three bars are good). 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. Thanks, on If there's still no light, call us on 0800 111 4567. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. It will save time if you can try these first before calling us. Here is the info - thanks for any help on this everyone. Open a web browser and follow the on-screen help wizard to get connected. The light will turn blue when your Hub is ready. If you can't get online, it might be your device. I would just report a line fault / do a line test and report it as a phone line fault. In a web browser type 192.168.1.254 in the address bar and press Enter. appears to be unstable / he is worried things might drop out again. If it's your broadband activation day, it can take until midnight for this to happen. (Instructions for an Android device are here.). If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Dont have a different device to try? Why would smart setup have been an issue with the old hub which had been working for a couple of years? Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 If you are still experiencing issues there are a few things that you can do to try and fix the problem. 31-05-2020 The issue may be with your internal telephone extensions, rather thanthe phone line itself. Plug your Hub's power cable into the mains and turn on. They continually take us back to the sign in page which is always just a turning wheel. Power light is blue, but you can't connect to the internet. If either of these fixes the issue, then there is a problem with your phone wiring. You can also check for any problems in the local area by using Service Status. Broadband light is blue, but I can't connect to the internet. Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. Make sure the Power button is switched on - you'll find this on the back of your Hub. I have connected to master socket but this makes no difference. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. Yes I have. on I have got a PC plugged direct into the hub - again no internet. Still no lights? Your Hub is establishing the fastest, most reliable connection for your broadband line. on If you experience an eligible fault in the future, raise it online or contact us. Which router, BrightBox 1 or 2 or Smart Hub?Does the phone work? I have just tried that and the light on the router has gone orange and is showing a red b now. For a BrightBox: in the Internet section on the initial Status page or; For a Smart Hub: on the Advanced Settings / Broadband / Internet page? I have reset hub etc - still no internet. 23h08. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. It has been hard to convince them it is not my issue. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. Can you login to the router at http://192.168.1.254 and let me know if the status is connected or disconnected? If this doesn't fix it contact the technical helpdesk. Often the signal gets better near windows or doors. 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. If there's still no light. Do not report it as a broadband fault - you will go round in circles. The light will turn steady blue when your Hub is ready. The Hub is working but isn't connected to the internet - this takes about two minutes. You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. richardward. If you haven't I would expect it to go live by midnight tonight. how to cancel BT Broadbandand find the Once entered click on continue to advance settings. Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. on How does the speed test look? Find your broadband network login details. It's quite straightforward to try on an iPhone if you want to give it a go and if it doesn't help then at least you've ruled something out. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. I do find it a coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few issues around the UK. Step 5: Change the configuration from Automatic to Manual. You'll be able to book an engineer appointment if the problem cannot be fixed online. on In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. . The Smart hub should just need connecting staight into the wall socket. Choose Status in the top-left corner of the home page. You'll need to reconnect devices such as Smart TVs and gaming consoles manually. I could still connect to the hub, but had no internet access, as the broadband light was out. We'd like to help so please get in touch. Then check the other end of the Ethernet cable is plugged into the WAN port of your Hub correctly - you'll hear a click. Try switching your device off and on. BT have an engineer due to attend in around 3 weeks time. Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Don't worry if you don't have full signal. 2 users liked/thanked this post: Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. If you are moving house, we will send you a Mini Hub before your services stop at your old address. If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. No light means that it's connected successfully. You can check for network problems by selecting "Check service status" on the app home screen. Check out this forum with a description of the problem and fix: 1 user liked/thanked this post: If it's still red, try resetting the Hub's default settings using the reset button. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. Open your web browser and visit http://btbusinesshub.home/. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection, make sure that your router is properly connected to the internet and that it is receiving a good signal. Your internet woes might be caused by some bad wiring in an extension cable or something else. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. There's a problem. Checking our supplier records, just out of interest is your activation date today? He it trying to book an engineer (external) to check the line. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. The pink light has other reasons for flashing. 16h54. 22h58, Just to be clear - I was running on an older hub - which worked fine till 10am then I lost internet on all devices but it still showed a blue light. Here's some tips to find the issue and get it fixed. 22h06. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) Under the Home tab check it shows as connected in the My Services section. BT Business Hubs: Help and guides for your model. The PC / wireless printer work fine via the hub wifi network. At the end it will raise a fault for you. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on And if the problems cant be fixedheres Turn your Hub on and off using the power button and wait a moment. 30-05-2020 Try moving Hybrid Connect. All the lights will flash and turn blue. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. Fibre customers might have an Openreach modem installed. You should still get a good connection. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. If it stays green, turn your Hub off and on again. Need to know more about your BT hub lights in general? Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. One way to check this is by connecting your Hub to your test socket. I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. 12h26. Is your BT broadband playing up? A steady blue means that the Hub is connected to your broadband. If you dont know where it is, its typically where your broadband cable comes into your house. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. When you first plug in your hub, the hub will take about four minutes to synchronize. If there are no lights, check the power cable is in firmly, and connected to the mains. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. Check the power supply and that your Hub is turned on. - edited Or you can check their website at www.dpd.co.uk. Blue light but no wifi or internet connection. Select your hub from the options below to see what they mean. Give it a couple of minutes and try again. Ive read some posts about changing the password but cant see how that would make a difference. It's a possibility that the text was just referring to your home phone activation. I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Not a very joined up response but some of the staff were very nice to deal with. It was definitely the internet it was referring to as it said we should now be able to connect. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. He also covers smart home tech, mesh Wi-Fi and electric bikes. Connect a device to your Hub using a cable or wi-fi. I happened to have a new hub which I installed (BT registered). Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. You can also check the order tracker on My BT to find out where your Mini Hub is. high tea intercontinental sydney; kimpton blythswood square hotel This simply indicates that your BT hub is establishing a connection to the internet. 13-06-2020 If it's your broadband activation day, it can take until midnight for this to happen. If it's still not working contact BT. Tech Advisor helps you find your tech sweet spot. You can find this on the reference card on the back of the router. They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. Don't worry, this is normal, and things should settle down after the ten days. online troubleshooter. Your broadband username or password is wrong, and your Hub can't connect. These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. On Monday no lights on the Openreach modem were on. - also how do I switch it off? 16h24. Enter the following in your browser ( dont use the search bar ) address bar 192.168.1.254 You should now have a new hub one page. If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. The power is off or the lights have been turned off using the Hub Manager.